Fatima Nyathi

• Strengthened communication skills through regular interactions with others.
• scheduling calendar and managing appointments for the Financial Advisors
• Data entry -ensuring client information is up to date on the Discovery 360 system .
• Providing general support to wealth management team ,assisting with Administrative tasks, and taking on special projects.
• Liaising with clients ensuring any issues they have are resolved in a timely manner.

• Planned and coordinated sales strategies, resulting in increased sales targets by 65% for 6 months straight
• One satisfied client left a glowing recommendation on my LinkedIn profile, praising my work ethic
• Consulted with clients, addressing inquiries and concerns to ensure their needs were met
• Advised clients on selecting the appropriate service package to meet their specific needs and requirements
• Contributed to a team utilizing the latest technology and innovation to ensure professional service delivery
• Kept Osidon's clients informed about new services, ensuring they were up-to-date with available offerings.
• Enhanced customer retention through consistent follow-up and attentive account management.

• Managed financial administration tasks, including processing invoices and credit notes
• Conducted monthly financial closing activities, providing business leaders with observations and forecast explanations
• Highlighted and assisted with any Urgent Payment Requests, ensuring timely resolution
• Defined, designed, and continually improved AR processes, customer billing & credit notes, service contract management, and write-offs
• Assisted in producing accurate reports for management on a daily, weekly, and monthly basis with meticulous attention to detail.
• Streamlined administrative processes by implementing efficient filing systems and digital record-keeping methods.

• Demonstrated excellent billing experience and a strong typing speed with minimal supervision, which resulted in meeting deadlines by 80% across the department
• Possessed a basic working knowledge of accounting and clerical skills
• Exhibited strong math, computer, analytical and problem-solving skills
• Prepared and updated customer files with issued invoices, payment received, and payment pending
• Entered invoices into respective customer files and sent hard and soft copies as required
• Updated accounting records with payments received.

• Maintained a working knowledge of the appointment system, including times of all clinics, appointment durations, computer systems, doctor rotas, and booking procedures
• This was later recognized by the Practice Manager after realizing a 24% decrease in patient complaints
• Proficient in Medical Terminology: Skilled in accurately interpreting and using medical and dental terms, crucial for effective communication and billing
• Conducted scanning of clinical documents as per written procedures, ensuring accuracy when appending to the electronic patient record
• Experienced in Insurance and Billing Processes: Knowledgeable in handling various insurance plans, coding systems (ICD and CPT), and billing procedures to ensure efficient claim processing and account management
• Financial Management Skills: Basic understanding of accounting and financial principles, useful for managing office finances, billing, and collections.

• Processed sales orders, including standard stock items or orders with specialized processing
• Identified and assisted customers needing help on the shop floor, ensuring a positive shopping experience
• Operated the till, accurately counting and reconciling the till float to maintain financial accuracy
• Was selected to be one of the trusted employees to conduct the money register in peak shopping times where sales were up by 90%
• Processed all methods of payment accurately to ensure smooth transactions
• Maintained vigilance to prevent thefts and identify fraudulent banknotes, cheques, or credit cards.

Currently conducting a thesis on strategies involving research, data analysis, and practical recommendations.

Math, English, Science, Biology, History