Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Fatima Maurera

Johannesburg

Summary

Dynamic sales professional with a proven track record at OUTsurance, excelling in product sales and customer service. Skilled in upselling and customer needs assessment, I consistently achieved sales targets while fostering strong client relationships. My proactive approach and effective time management led to increased collection rates and enhanced customer satisfaction.

Overview

19
19
years of professional experience

Work History

Sales Associate

Miway
02.2009 - 03.2023
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Built relationships with customers to encourage repeat business.

Inbound Sales Representative

OUTsurance
03.2007 - 01.2009
  • Proactively reached out to potential clients who had expressed interest in our products or services but hadn''t yet made a purchase decision, nurturing those leads into closed deals eventually.
  • Assisted customers with troubleshooting issues related to their purchases, demonstrating exceptional problem-solving skills and empathy towards their concerns.
  • Worked with multiple means of communication within fast-paced environment.
  • Documented details of calls and customer interactions.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Managed high call volume efficiently, maintaining a professional demeanor under pressure.

Credit Controller

Eskom
02.2004 - 06.2006
  • Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
  • Reached out to customers to check on payments and convey options.
  • Obtained payments and entered details into system.
  • Reviewed customer accounts for compliance with repayment obligations.
  • Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
  • Increased collection rates through proactive account management and regular follow-ups with clients.

Education

High School Diploma -

Phoenix Secondary
Phoenix, South Africa
04.2001 -

Skills

Product sales

Timeline

Sales Associate

Miway
02.2009 - 03.2023

Inbound Sales Representative

OUTsurance
03.2007 - 01.2009

Credit Controller

Eskom
02.2004 - 06.2006

High School Diploma -

Phoenix Secondary
04.2001 -

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Fatima Maurera