Fatima Maurera
Johannesburg
Summary
Dynamic sales professional with a proven track record at OUTsurance, excelling in product sales and customer service. Skilled in upselling and customer needs assessment, I consistently achieved sales targets while fostering strong client relationships. My proactive approach and effective time management led to increased collection rates and enhanced customer satisfaction.
Overview
19
19
years of professional experience
Work History
Sales Associate
Miway
02.2009 - 03.2023
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
Inbound Sales Representative
OUTsurance
03.2007 - 01.2009
- Proactively reached out to potential clients who had expressed interest in our products or services but hadn''t yet made a purchase decision, nurturing those leads into closed deals eventually.
- Assisted customers with troubleshooting issues related to their purchases, demonstrating exceptional problem-solving skills and empathy towards their concerns.
- Worked with multiple means of communication within fast-paced environment.
- Documented details of calls and customer interactions.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
Credit Controller
Eskom
02.2004 - 06.2006
- Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
- Reached out to customers to check on payments and convey options.
- Obtained payments and entered details into system.
- Reviewed customer accounts for compliance with repayment obligations.
- Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
- Increased collection rates through proactive account management and regular follow-ups with clients.
Education
High School Diploma -
Phoenix Secondary
Phoenix, South Africa 04.2001 -
Skills
Product sales
Customer service
Sales development
Customer needs assessment
Time management
Upselling
Timeline
Sales Associate
Miway
02.2009 - 03.2023
Inbound Sales Representative
OUTsurance
03.2007 - 01.2009
Credit Controller
Eskom
02.2004 - 06.2006
High School Diploma -
Phoenix Secondary
04.2001 -