Summary
Overview
Work History
Education
Skills
References
Training
Achievementsandleadership
Timeline
Hi, I’m

Fatima Makeleni

Pretoria North
Fatima Makeleni

Summary

Proactive and detail-oriented HR and administrative professional with over 2 years of experience in administrative roles and recruitment support. Skilled in HR documentation, onboarding coordination, and data entry. Proficient in MS Office Suite and committed to maintaining accuracy, confidentiality, and efficiency in all tasks. A collaborative team player with strong organizational skills, excellent communication abilities, and a drive to support workplace excellence.

Overview

13
years of professional experience
3
years of post-secondary education

Work History

Credico
Pretioria

Sales Representative
10.2023 - Current

Job overview

Delivered persuasive sales presentations to 20+ clients monthly, showcasing product benefits and securing an average of 80% client approval rate.
Client Inquiries:

Responded to 30+ client inquiries daily, providing accurate product information that resulted in a 90% customer satisfaction rate.
Sales Data Analysis:

Analyzed sales data for performance gaps, implementing targeted strategies that led to a 10% increase in sales over the quarter.

Red Cross War Memorial Children’s Hospital

HR and Administrative Support
04.2012 - 06.2013

Job overview

  • Responsible for handling key administrative functions, including organizing and maintaining approximately 100+ patient records with 100% accuracy and confidentiality. I played a pivotal role in the onboarding process, preparing employee packs and ensuring the timely completion and submission of all required documentation. Additionally, I supported the recruitment process by scheduling interviews, managing applicant records, and coordinating with HR teams to ensure all documents were submitted before the cut-off dates for compliance. I also served as the primary point of contact for employees.

Education

University of South Africa
Pretoria, South Africa

Higher Certificate from Law
01.2020 - 01.2021

Tshwane University of Technology
Pretoria, South Africa

Bachelor of Arts from Performing Arts
01.2014 - 01.2016

Mancosa
Pretoria, South Africa

Bachelor of Business Administration from Business Administration
07.2024 - Current

Skills

Administrative Expertise

References

  • MS ZN Nxumalo, Nursing Manager, Red Cross War Memorial Children’s Hospital, 021 658 5490, 021 658 5421, Zanele.Nxumalo@westerncape.gov.za
  • Miss Lingane, Nursing Administrator, Red Cross War Memorial Children’s Hospital, 021 658 5421

Training

Certificate in Lead Training, European Centre for Support, 2019, Completed advance training to develop leadership capabilities and enhance project execution efficiency.

Achievementsandleadership

  • Sales Excellence Award (2024): Recognized for consistently exceeding monthly sales targets and delivering top-tier customer satisfaction in a competitive sales environment.
  • Red Cross War Memorial Children’s Hospital (2012) successfully managed and maintained a high volume of patient records, achieving 100% accuracy and strict compliance with healthcare data standards.
    Played a pivotal role in implementing a new administrative system, resulting in a 25% improvement in operational efficiency

Timeline

Mancosa

Bachelor of Business Administration from Business Administration
07.2024 - Current

Sales Representative

Credico
10.2023 - Current

University of South Africa

Higher Certificate from Law
01.2020 - 01.2021

Tshwane University of Technology

Bachelor of Arts from Performing Arts
01.2014 - 01.2016

HR and Administrative Support

Red Cross War Memorial Children’s Hospital
04.2012 - 06.2013

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Fatima Makeleni