Hi, I’m
Fatima Makeleni
Pretoria North
Summary
Proactive and detail-oriented HR and administrative professional with over 2 years of experience in administrative roles and recruitment support. Skilled in HR documentation, onboarding coordination, and data entry. Proficient in MS Office Suite and committed to maintaining accuracy, confidentiality, and efficiency in all tasks. A collaborative team player with strong organizational skills, excellent communication abilities, and a drive to support workplace excellence.
Overview
13
years of professional experience
3
years of post-secondary education
Work History
CredicoPretioria
Sales Representative
10.2023 - Current
Job overview
Delivered persuasive sales presentations to 20+ clients monthly, showcasing product benefits and securing an average of 80% client approval rate.
Client Inquiries:
Responded to 30+ client inquiries daily, providing accurate product information that resulted in a 90% customer satisfaction rate.
Sales Data Analysis:
Analyzed sales data for performance gaps, implementing targeted strategies that led to a 10% increase in sales over the quarter.
Red Cross War Memorial Children’s Hospital
HR and Administrative Support
04.2012 - 06.2013
Job overview
- Responsible for handling key administrative functions, including organizing and maintaining approximately 100+ patient records with 100% accuracy and confidentiality. I played a pivotal role in the onboarding process, preparing employee packs and ensuring the timely completion and submission of all required documentation. Additionally, I supported the recruitment process by scheduling interviews, managing applicant records, and coordinating with HR teams to ensure all documents were submitted before the cut-off dates for compliance. I also served as the primary point of contact for employees.
Education
University of South AfricaPretoria, South Africa
Higher Certificate from Law
01.2020 - 01.2021
Tshwane University of TechnologyPretoria, South Africa
Bachelor of Arts from Performing Arts
01.2014 - 01.2016
MancosaPretoria, South Africa
Bachelor of Business Administration from Business Administration
07.2024 - Current
Skills
Administrative Expertise
Filing, record-keeping, and data entry with high attention to detail
Onboarding coordination and employee documentation management
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
HR Support
Recruitment assistance, including scheduling interviews and managing applicant records
Organizing and facilitating employee assessments and training sessions
Communication and Teamwork
Strong verbal and written communication skills
Collaborative team player with the ability to liaise across departments effectively
Multilingual: Fluent in English, IsiXhosa, and IsiZulu; conversational in Sesotho
Other Skills
Time management and ability to meet deadlines
Problem-solving and adaptability in dynamic environments
References
- MS ZN Nxumalo, Nursing Manager, Red Cross War Memorial Children’s Hospital, 021 658 5490, 021 658 5421, Zanele.Nxumalo@westerncape.gov.za
- Miss Lingane, Nursing Administrator, Red Cross War Memorial Children’s Hospital, 021 658 5421
Training
Certificate in Lead Training, European Centre for Support, 2019, Completed advance training to develop leadership capabilities and enhance project execution efficiency.
Achievementsandleadership
- Sales Excellence Award (2024): Recognized for consistently exceeding monthly sales targets and delivering top-tier customer satisfaction in a competitive sales environment.
- Red Cross War Memorial Children’s Hospital (2012) successfully managed and maintained a high volume of patient records, achieving 100% accuracy and strict compliance with healthcare data standards.
Played a pivotal role in implementing a new administrative system, resulting in a 25% improvement in operational efficiency
Timeline
Mancosa
Bachelor of Business Administration from Business Administration
07.2024 - Current
Sales Representative
Credico
10.2023 - Current
University of South Africa
Higher Certificate from Law
01.2020 - 01.2021
Tshwane University of Technology
Bachelor of Arts from Performing Arts
01.2014 - 01.2016
HR and Administrative Support
Red Cross War Memorial Children’s Hospital
04.2012 - 06.2013