Fatiema Booysen
Mitchells Plain
Summary
Motivated and diligent professional seeking a stimulating role to leverage skills and make a meaningful impact on organization growth. Preference for positions in administration, sales, or customer service. Eager to contribute expertise and drive to deliver exceptional results. Committed to exceeding expectations, thrives in challenging environments with a strong work ethic that fuels determination to succeed.
Overview
6
6
years of professional experience
1
1
Certification
Work History
LITERACY TUTOR
MELLON EDUCATE
01.2022 - 12.2024
- Participate in specialized training for reading intervention
- Monitor and oversee student's progress
- Maintain positive interaction with students along with the use of appropriate behavior management strategies
- Helping students to master new sight words, decipher new vocabulary using context, and establish strategies to improve reading comprehension and analysis
- Collaborated with teachers, administrators and parents to determine how best to support student success.
- Administered standardized tests to assess student strengths and weaknesses.
- Led tutoring workshops for groups of students with related tutoring needs.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Maintained records of student assessments, tutoring activities and results.
- Motivated students with accurate feedback and positive reinforcement.
- Monitored student progress and provided feedback and support.
- Conducted tutoring sessions at schools, homes and public spaces.
- Created personalized lesson plans to meet needs of diverse learners.
- Assessed reading comprehension and vocabulary of students.
- Kept detailed records of student progress and attendance.
- Worked with teachers to design lesson plans in accordance with curriculums.
ADMIN
LEIDEN AVENUE
01.2021 - 12.2021
- Handling administrative requests and queries
- Organizing and scheduling appointments
- Planning meetings and taking detailed minutes
- Maintaining appropriate filing systems
- Write and distribute email, letters, faxes and forms
SALES/CUSTOMER SERVICE
COTTON ON
01.2019 - 12.2019
- Greeting customers and offering assistance
- Recommending product merchandise to help customers
- Answering questions and addressing concerns
- Informing customers about sales, promotions and policies
- Managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction
- Handling complaints, providing appropriate solutions for customers, and follow up to resolve any issues the customer experience
Education
Higher Certificate - Law
UNIVERSITY OF SOUTH AFRICA
07.2023
Skills
- Active listening skills
- Communication skills
- Computer skills
- Customer service skills
- Problems solving
- Speed Typing
- Teamwork
- Microsoft word
- Microsoft excel
- Microsoft outlook
- Microsoft Access
- Telephone Etiquette
Certification
- Office Administration, 3 months course completed
- TEFL Certificate, 6 months course completed
Timeline
LITERACY TUTOR
MELLON EDUCATE
01.2022 - 12.2024
ADMIN
LEIDEN AVENUE
01.2021 - 12.2021
SALES/CUSTOMER SERVICE
COTTON ON
01.2019 - 12.2019
Higher Certificate - Law
UNIVERSITY OF SOUTH AFRICA
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