Fathima Ebrahim
Store Supervisor
Chatsworth
Summary
Dynamic Store Manager with a proven track record at MTN, excelling in customer service management and team development. Enhanced sales through effective employee training and streamlined operations, achieving significant improvements in customer satisfaction. Skilled in retail inventory management and fostering a positive work environment, driving team success and loyalty.
Overview
35
35
years of professional experience
Work History
Store Manager
MTN
2021.04 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Sales Consultant
MTN
2007.08 - 2013.11
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
Sales Consultant
OCC MTN
2007.08 - 2013.11
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Maximized customer retention by resolving issues quickly.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
Retentions Agent
Italk Cellular
2005.04 - 2007.08
- Assisted colleagues with difficult cases by offering guidance and sharing expertise from past experiences as a Retention Agent.
- Provided support during peak hours, reducing wait times for callers seeking assistance or information.
- Exceeded monthly retention targets consistently by employing effective negotiation tactics when dealing with unsatisfied clients.
- Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from customers.
- Analyzed customer feedback to identify areas for improvement, implementing necessary changes for better results.
- Maintained detailed records of interactions with clients for accurate reporting purposes.
- Prevented potential account cancellations by addressing customer complaints effectively and efficiently.
- Developed rapport with clients by understanding their needs and offering tailored solutions.
Sales Administrator
Heneck Sacks
1991.06 - 2005.06
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Analyzed sales data to identify trends and areas of improvement, providing insightful reports to the sales team for strategic planning.
- Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.
Education
High School Diploma -
PR Pather Secondary School
DurbanSkills
Customer service management
Employee training
Store merchandising
Team development
Retail inventory management
Team building
Store operations
Shift scheduling
Problem-solving
Staff management
Friendly and positive
Cash management
Store displays
POS systems
Timeline
Store Manager
MTN
2021.04 - Current
Sales Consultant
MTN
2007.08 - 2013.11
Sales Consultant
OCC MTN
2007.08 - 2013.11
Retentions Agent
Italk Cellular
2005.04 - 2007.08
Sales Administrator
Heneck Sacks
1991.06 - 2005.06
High School Diploma -
PR Pather Secondary School