Fathima Abdulaziz
Athlone
Summary
Adept Medical Administrator with a proven track record at Al-Nisa Maternity Home, excelling in patient confidentiality maintenance and effective communication. Demonstrated expertise in healthcare compliance and inventory management control, enhancing operational efficiency. Known for a patient-centric approach and multitasking abilities, significantly improving patient satisfaction and clinic workflow.
Overview
12
12
years of professional experience
Work History
Medical Administrator
Al-Nisa Maternity Home
Crawford
02.2013 - Current
- Greet and assist patients in a courteous manner, whether in person or by telephone.
- Performed daily administrative tasks such as answering phones, responding to emails, and WhatsApp messages.
- Run an efficient diary and appointment schedule.
- Called or messaged patients to confirm scheduled appointments, and obtain additional details
- Kept patients informed if the clinic was running late, and managed service delays.
- Answered phones promptly and directed calls appropriately.
- Showed empathy towards patients and anticipated patient anxieties.
- Efficient filing and retrieving of patient records.
- Maintained patient accounts by obtaining, recording, and updating personal and financial information.
- Maintained accountability for payments, collections, and receipting of monies.
- Able to attend to patient emergencies.
- I can work well either on my own or as part of a team.
- Proficient in Med-Edi and HealthBridge.
- Maintained practice inventory and equipment, ordered supplies as needed, and scheduled equipment service and repairs.
Education
BBA - Business Administration And Management
UNISA
Rylands, Cape Town06-2002
Skills
- Healthcare compliance
- Conflict resolution strategies
- Inventory management control
- Effective communication techniques
- Quality assurance monitoring
- Appointment coordination efficiency
- Patient confidentiality maintenance
- Attention to detail focus
- Multitasking abilities enhancement
- Electronic health records
- Time management
- Patient scheduling proficiency
- Medical billing management
Affiliations
- Kickboxing
- Regularly going to the gym
Languages
English
First Language
Afrikaans
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Medical Administrator
Al-Nisa Maternity Home
02.2013 - Current
BBA - Business Administration And Management
UNISA
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