Farrin Robinson
Senior Authorisations Clerk
East London
Summary
Accomplished Senior Authorisations Clerk and Receptionist at Life Diagnostic Imaging, adept in database management and problem-solving, significantly reduced data entry errors.
Excelled in multitasking and time management, enhancing customer satisfaction and office efficiency. Skilled in administrative support and information security, I consistently delivered results beyond expectations.
Highly efficient well established in fast-paced and challenging environments.
Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated administrative professional with successful experience in fast-paced office settings.
Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
15
15
years of professional experience
Work History
Senior Authorisations Clerk
Life Diagnostic Imaging
11.2012 - Current
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary or assisting with general and authorisation enquires.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Trained new staff on company procedures and software tools effectively contributing to their integration into the team.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Input data into spreadsheets and company systems.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Supported staff on special assignments and ad hoc projects.
- Assisted with onboarding of new employees.
- Coordinated and scheduled appointments.
- Informed and supported business leaders through consistent communication and administrative support duties.
Receptionist
Life Diagnostic Imaging
11.2009 - 10.2012
- Confirmed appointments, communicated with Patients, and updated patient records.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Improved data privacy compliance with meticulous management of sensitive information.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
Fitness Instructor NQF LVL 4 - Health And Fitness
Tri - Focus Fitness Academy
Online 04.2001 -
Skills
Administrative Support
Administrative tasks
Database entry
File Maintenance
Telephone Etiquette
Quality Control
Filing systems
Spreadsheet development
Document Management
File and database management
Information Security
Database Management
Operations Support
Record preparation
Billing and coding
Prioritization
Proficient in Word and Excel
Multitasking Abilities
Time Management
Data Entry
Problem-Solving
Self Motivation
Written Communication
Data Gathering
Analytical Thinking
Exercise and fitness
I am a qualified Fitness and exercise instructor at Virgin Active and Fit and Functional.
I enjoy the high intensity of exercise and the group aspect of training .
References
Sharon Redgard- 043 722 2453 Life Diagnostic imaging
Sylvia Hobbs- 073 191 4490 Formerly Life Diagnostic Imaging (Retired)
Rochelle Higgs - 043 722 2453 Life Diagnostic Imaging
Hendrik Cronje - 043 722 2453 Life Diagnostic Imaging
Leota Blignaut - 043 722 2453 Life Diagnostic Imaging
Cameron Francis - 081 559 7243 Life Healthcare
Timeline
Senior Authorisations Clerk
Life Diagnostic Imaging
11.2012 - Current
Receptionist
Life Diagnostic Imaging
11.2009 - 10.2012
Fitness Instructor NQF LVL 4 - Health And Fitness
Tri - Focus Fitness Academy
04.2001 -
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