Farouk Harmen

Role Purpose

To support clients with queries relating to the Multiply Money Product. Deliver positive and seamless customer service during every interaction with the client in a considerate and timely manner. Research, follow-up and resolve client enquiries and problems through effective engagement with clients, intermediaries, product specialists, operations areas, and other internal or external staff in a timely and professional manner. Adhere to regulatory requirements as may be required from time to time.

Responsibilities and work outputs

• Attend to calls and email queries from clients within the required SLA’s
• Provide 1st level support to clients on their Multiply Money products and ensure that all escalated queries are followed up and responded to within the required SLA.
• Take ownership of queries received and ensure resolution.
• Attend all training as will be required to from time to time and take ownership of self-development.
• Be a team player and assist members of team as and when they require.
• Percy - 0844748699

• Deliver prompt and efficient customer service in an agile methodology to enable segment tribe performance
• Drive sales and product knowledge with customers and within segment tribe and share customer insights with product development and provision
• Plan, organize and complete tasks and activities in alignment with performance objectives
• Provide in an agile way an END-TO-END banking experience
• Contribute input towards management information and communicate product development needs to product specialist in the virtual branch tribe ecosystem
• Manage money and oversee the financial activities of high net-worth clients and develop relationships with the clients
• Provide banking services such as -Personal cash management
• Secured and unsecured credit
• Investment management & Interest services
• Advise and consult with clients
• Monitor clients' accounts
• Research investment options for clients
• Place customer experience and satisfaction at the centre of products, services and solutions.
• Mahlatse - 0713527420

• Outbound sales
• Selling long and Short term investments
• Describe merchandise and explain use, operation, and care of merchandise to customers
• Recommend, select, and locate or obtain merchandise based on customer needs and desire
• Provide information to assist client in decision making around their investments
• Offer different investment solutions
• Sell all products and services offered by the store.
• Jermain - 0810706175

• Develop and attain customer experience
• Provide efficient, courteous customer service
• Assist in all aspects of product offerings and services
• Sell all products and services offered by the store.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Stayed up-to-date on industry trends to better educate customers on new products and offerings.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Head office - 0861105731

• Develop and attain customer experience
• Handling sales objectives for store
• Sell all products and services offered by the store
• Following up on customer queries
• Maintaining a quality assurance standard of 100%.
• Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
• Provided sales and customer service assistance to walk-in traffic
• Head office - 0860834834