Permanent Operations Manager
Pikitup Johannesburg – City of Johannesburg
10.2020 - 03.2025
- Do area check to ensure that Supervisors are meeting the service level agreement and standards.
- Manage census and operations queries on SAP.
- Depot facility management.
- Administration management.
- Manage and direct operations team at depot level to achieve Pikitup business targets.
- Assist in developing or updating standard operating procedures for all business operational activities and ensure team follows standard operating procedures for all operational functions.
- Build strong relationships by addressing customer issues and complaints in a timely manner.
- Provide operational support and guidance to staff at the depot.
- Assist in developing operations budgets.
- Manage work assignment and allocation for staff.
- Maintain accurate and clear documentation for operational procedures and activities.
- Work in compliance with company policies and procedures, relevant employment laws.
- Comply with all reporting requirements.
- Support operational risk and audit process.
- Develop, implement, and maintain quality assurance protocols.
- Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity.
- Actively pursue strategic and operational objectives of Pikitup.
- Provide liaison, public relations and general marketing.
- Ensure compliance with OHS Act and ensure staff are trained on safety