Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Farai Maunga

Cape Town

Summary

Dynamic restaurant manager with a proven track record at Sav Cafe, excelling in staff training and customer service. Expert in workflow optimization and project budgeting, I foster a positive atmosphere that enhances guest experiences. Recognized for achieving sales targets and cultivating strong customer relationships, I am an energetic team player with a keen eye for detail.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Waiter

Village Sushi
08.2024 - 11.2024
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Communicated with kitchen staff to enable accurate food preparation.

Restaurant Manager

Sav Cafe
04.2021 - 08.2024
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Trained Front of House staff on policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Demonstrated leadership with hands-on approach in completing daily tasks and motivating the team through pre-shift briefs.

Sales Executive

The Billboard Magazine( Part Time)
02.2019 - 10.2022
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Consulted with businesses to supply accurate product and service information.

Waiter

Sav Cafe
11.2018 - 04.2021
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Sales Executive

Alive2Green
05.2017 - 11.2018
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Analyzed sales and marketing data for improved strategies.
  • Managed sales promotions and marketing strategies on major social media sites.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
  • Selling below the line advertising space to clients.
  • Cold calling , canvasing for advertising clients.

Branch Manager

Bata Shoe Company
06.2000 - 05.2015
  • Maintained friendly and professional customer interactions.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Daily banking of cash realized, maintaining shop standards, do stock inventory, exceed given business estimates.

Marketing Specialist

Bata Shoe Company
01.2014 - 01.2015
  • Tracked trade show expenses to maintain budget.
  • Onboarded new team members and coached personnel in marketing tasks.
  • Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
  • Assembled reports and presentations to share insights and recommendations with stakeholders.
  • Assisted the Group Marketing Manager in running advertising campaigns, engage with reputable marketing houses, understand new trends associated with our products and services.

Education

Bachelor of Commerce Marketing -

Midlands State Universiy
Zimbabwe
12-2012

Skills

  • Menu Planning
  • Restaurant Marketing
  • Workflow Optimization
  • Project Budgeting
  • Customer Service Best Practices
  • Staff Scheduling
  • Employee management
  • Labour and Food Cost Control
  • Staff Training
  • Sales Performance Monitoring
  • Energetic Team Player with an excellent eye for detail

Certification

Certificate in Salesmanship

Certificate in Store Administration

A+ Computer Servicing

Certificate in South African Wines

Timeline

Waiter

Village Sushi
08.2024 - 11.2024

Restaurant Manager

Sav Cafe
04.2021 - 08.2024

Sales Executive

The Billboard Magazine( Part Time)
02.2019 - 10.2022

Waiter

Sav Cafe
11.2018 - 04.2021

Sales Executive

Alive2Green
05.2017 - 11.2018

Marketing Specialist

Bata Shoe Company
01.2014 - 01.2015

Branch Manager

Bata Shoe Company
06.2000 - 05.2015

Bachelor of Commerce Marketing -

Midlands State Universiy

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Farai Maunga