Farahzaana Phillips
Manager
Cape Town,WC
Summary
Dynamic sales and customer support manager with a proven track record at Brandmix, enhancing productivity through effective team management and streamlined processes. Skilled in digital printing and client communication, I consistently exceeded production goals while fostering strong relationships with clients and suppliers, driving revenue growth and ensuring high-quality service delivery.
Overview
18
18
years of professional experience
Work History
Manager, Sales and Customer Support
Brandmix
11.2024 - Current
- Increased sales by developing and implementing effective sales strategies.
- Streamlined internal processes for improved efficiency, leading to higher productivity in the sales and customer support teams.
- Consistently met or exceeded all production goals using careful planning methods designed around current workload demands.
- Enhanced printing quality by implementing advanced color management techniques and software.
- Conducted regular equipment inspections to maintain peak performance levels and prevent costly repairs or replacements.
- Upheld strict quality control standards by closely monitoring production output and making necessary adjustments as needed.
- Collaborated with sales teams to provide accurate quotes and project timelines based on production capabilities and resources available.
- Maintained excellent relationships with suppliers, negotiating favorable pricing agreements while ensuring timely delivery of materials.
- Streamlined production processes for faster turnaround times, meeting tight client deadlines.
- Supervised ongoing daily production phases.
- Built relationships with customers and managed accounts to drive revenue and profit.
Manager
Necessity Squared
02.2019 - 10.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Reduced waste and saved costs for the company by optimizing resource allocation in the print production department.
- Provided technical guidance on paper selection, finishing options, binding methods, ink types and other critical aspects related to successful completion of each job order.
- Improved turnaround times by streamlining communication channels within the print production team.
- Coordinated efforts between sales, design, and production teams to meet tight deadlines without sacrificing quality.
- Conducted thorough quality checks on all printed materials, ensuring adherence to brand guidelines and specifications.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
Promotions Assistant
Marketing2themax
06.2016 - 11.2018
- Represented clients at events with upbeat, outgoing and friendly persona.
- Handled on-site promotions at conferences, stores and other locations to get products directly in hands of consumers.
- Worked independently to troubleshoot and resolve day-of issues to keep promotions moving smoothly.
- Increased customer interest in products through creative marketing materials and presentations.
- Enhanced event experiences by creating visually appealing display setups and maintaining an inviting atmosphere.
Assistant Manager
Two Tone Printers
01.2008 - 04.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Provided top-notch customer service, addressing inquiries related to printing specifications or requirements promptly and accurately.
- Reduced waste by monitoring material usage and implementing cost-saving measures in daily operations.
- Managed inventory levels of consumables such as ink cartridges or paper stock; closely monitored supplies to avoid shortages during critical times.
- Improved overall print consistency by conducting thorough pre-press checks on all files before printing.
- Developed strong relationships with suppliers that led to better pricing negotiations, ultimately reducing the overall cost of production.
- Assisted clients in choosing appropriate materials and finishes for their projects, resulting in higher satisfaction rates.
- Troubleshot technical issues promptly, maintaining minimal downtime for machinery during peak periods of demand.
Education
Performance Management - Management
Skills Academy
Cape Town, South Africa 04.2001 -
High School Diploma -
Cedar High School
Cape Town, South Africa 04.2001 -
PA Admin - Business Administration
IT Business Campus
Cape Town, South Africa 04.2001 -
Skills
Client communication
Production scheduling
Digital printing
Estimating costs
Job planning
Team management
Multitasking Abilities
Organization and time management
MS office
Timeline
Manager, Sales and Customer Support
Brandmix
11.2024 - Current
Manager
Necessity Squared
02.2019 - 10.2024
Promotions Assistant
Marketing2themax
06.2016 - 11.2018
Assistant Manager
Two Tone Printers
01.2008 - 04.2016
Performance Management - Management
Skills Academy
04.2001 -
High School Diploma -
Cedar High School
04.2001 -
PA Admin - Business Administration
IT Business Campus
04.2001 -