Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Fanny Kgoroeadira

Niegedacht

Summary

Ambitious. Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve department goals. Vigilant Accounts Payable Clerk with +15 years of experience working with supplier accounts. Committed to on-time payments, maintaining detailed records and paying vendors on time. Detail-oriented worker with proven resourcefulness and reliability.

Overview

2010
2010
years of professional experience

Work History

Account Payables

South African Social Security Agency
  • Facilitating of accurate invoicing by reviewing transactions, verifying pricing, and ensuring proper documentation is maintained
  • Matching of purchase order to invoices
  • Performing meticulous account reconciliations and identifying discrepancies
  • Training new interns annually in processes and procedures for account payables, answering questions and providing guidance
  • Accurate processing of suppliers invoices slips for average of 20 daily.

Account Receivables

South African Social Security Agency
02.2005 - 01.2010
  • Manual compilation of of entity maintenance, debt take-on form and call in letters
  • Maintenance of debt records on debt status, repayment progress and updating debtor details to guarantee debt accounts are accurate and up to date at all times
  • Creation of whats app application for rural area debtors for easy submission of proof of payment
  • Improved the efficiency of Accounts Receivables by empowering SASSA West Rand local offices by creating debtor booklet on how to correctly raise overpayments
  • Performance of collection of overdue accounts, reconciliation on average 40+ account queries per month
  • Liaise with customers timeously regarding outstanding payment and arrange payment terms
  • Capturing and allocating debtors debts on the Basic Accounting System.
  • Maintenance of account accuracy by reviewing and reconciling checks monthly.

Call Center Agent

Telkom SA
08.2004 - 02.2005
  • Contributed to team sales goals by identifying opportunities for upselling additional products or services during calls
  • Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction
  • Adapted communication style to meet diverse customer needs, creating positive experiences for all callers
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions
  • Boosted client retention rates by providing exceptional customer service and building rapport with callers
  • Reduced average handle time with thorough product knowledge and quick problem-solving capabilities
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment
  • Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary
  • Collaborated with team members to share best practices, resulting in improved overall department performance
  • Participated in ongoing training sessions to stay updated on company policies and procedures, ensuring the highest quality of service for clients
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Sought out extra training opportunities to enhance customer relationship management abilities
  • Received multiple positive reviews acknowledging dedication to excellent customer service
  • Addressed customer account discrepancies and concerns
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Cashier

Jet Stores
08.2002 - 08.2003

Education

Bachelor Of Commerce: Financial Management -

UNISA - Florida
10.2020

Diploma: Practical Bookeeping - undefined

Universal College Outcomes - Krugersdorp
03.2003

Grade 12 - undefined

Ahmed Timol Secondary School - Azaadville
12.2000

Skills

  • General Principles of Basic Accounting System
  • BAS: Debts
  • Ethics in the Public Service Certificate
  • Foundation Management Development Programme
  • Oracle Business Systems
  • Accounts Payables training
  • Social Pension System
  • Social Security Debt Control
  • Customer Care training
  • Occupational Health and Safety Awareness Emergency Training
  • Basic Communication skills
  • Business writing skills
  • Conflict Management skills
  • Presentation skills
  • Social Assistance Act
  • HIV & AIDS
  • Personal Budget

References

  • Ms L Makhanya, Current Manager, (011) 278 5113, 082 442 6192
  • Mr Bransby Shiba, Previous Manager, (011) 241 8356, 083 595 0228

Timeline

Account Receivables

South African Social Security Agency
02.2005 - 01.2010

Call Center Agent

Telkom SA
08.2004 - 02.2005

Cashier

Jet Stores
08.2002 - 08.2003

Diploma: Practical Bookeeping - undefined

Universal College Outcomes - Krugersdorp

Grade 12 - undefined

Ahmed Timol Secondary School - Azaadville

Account Payables

South African Social Security Agency

Bachelor Of Commerce: Financial Management -

UNISA - Florida

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Fanny Kgoroeadira