Fana Isaac Kunene
Operational Risk Manager
Summary
Adaptable professional with strong issues management expertise. Demonstrates rigorous qualitative and quantitative techniques. Skilled in project management and risk mitigation. Customer-focused manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilizes excellent organizational skill to enhance efficiency and lead teams to achieve outstanding sales. A forward thinking, hardworking and dynamic individual who will ensure that what has to be done is done effectively and efficiently within the constraints of budget and time. Possessing the required leadership skills along with the necessary tenacity needed to get the most demanding of jobs done.
Overview
15
15
years of professional experience
Work History
Operational Risk Manager: PC Governance & Control, BCM and Business support
ABSA
3 2019 - Current
- Managing team of 5 senior consultants within Governance and Control
- Developed and Implemented Branch and Business Unit Business Continuity Management Procedures
- Implemented BCM policy within branches and business units ensuring business effectively recovers during crisis
- Successfully managed and implemented Covid-19 requirements within branches
- Manage implementations of OHS policy within Physical Channel (Retail) to ensure compliance to OHSA Act
- Achieved acceptable Department OF Labour inspections on OHS requirements within Physical Channel (Retail)
- Managing overall risk process for Alternative Channel (ATM's) ensuring risks & issues are managed effectively
- Collaborating with project and operational teams in designing effective safe custody solution.
- Collaborated with cross-functional teams for a comprehensive approach to risk management
- Promoted a strong risk culture within the organization through effective communication of policies and procedures
- Played a crucial role in incident response planning, minimizing business disruptions caused by unforeseen events
- Supported senior leadership in decision-making processes by providing insightful analyses of operational risks and their potential impacts on business performance
- Conducted meetings and generated reporting to support risk monitoring and management
Consultant BCM and Support
ABSA
04.2017 - 02.2019
- Demonstrated consistent hard work and dedication to achieve results and improve operations
- Maximized customer engagement and satisfaction by delivering excellent customer service
- Maintained clean, safe working environments to eliminate accident risks
- Thrived in fast-paced environment with energy and enthusiasm
- Exceeded goals through effective prioritization and consistent work ethic
- Trained and mentored employees to maximize team performance
- Developed team communications and information for meetings.
Operations Consultant (Retail and Business Bank)
ABSA
10.2013 - 03.2017
- Coordinated advise and support to Retail and Business Bank colleagues in operational matters
- Managed Audit findings together with provinces and branches to ensure remedial actions are implemented
- Verified staff compliance with current procedures, identified lapses and developed plans to eliminate gaps
- Created proposals incorporating proposed changes, revisions and redefinitions to improve organisational function
- Supported teams during implementations and produced clear instructions outlining changes.
Branch Manager
ABSA
01.2011 - 08.2013
- Developed annual branch business plans for maximum profitability and effectiveness
- Mentored staff to increase sales success and productivity
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products
- Maximized branch revenue by optimizing operations
- Performed appraisals for branch staff and made training recommendations to develop capabilities and skills
- Controlled expenses and allocated financial resources to reach budget goals
- Kept branch in compliance with regulations and internal requirements
- Tracked branch performance against objectives and revamped strategies to better meet targets.
Senior Branch Manager
ABSA
11.2009 - 12.2010
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products
- Lead and managed an area of 5 branches across Zululand
- Developed and Implemented sales and service strategies to improve revenue and retention
- Maximized area revenue by optimizing operations
- Developed annual area business plans for maximum profitability and effectiveness
- Performed appraisals for branch managers and make training recommendations to develop capabilities and skills
- Kept area in compliance with regulations and internal requirements
- Tracked area performance against objectives and revamped strategies to better meet targets
- Controlled area expenses and allocated financial resources to reach budget goals.
Education
Post Graduate Diploma in Business Management -
Mancosa
Johannesburg, South Africa 12.2023 - 12.2023
Advanced Diploma in Business Management (NQF 7) -
Mancosa
Johannesburg 12.2021 - 12.2021
High Impact Leadership ( Certificate of Completion) -
Mancosa (SkillMe)
Johannesburg 06.2024 - 06.2024
RE 1 Certificate -
Moonstone Business School of Excellence
Johannesburg 08.2013 - 08.2013
Advanced Certificate in Management (NQF 6) -
Milpark Business School
Johannesburg 01.2019 - 01.2019
Certificate in Management Development (NQF 5) -
Milpark Business School
Johannesburg 01.2016 - 01.2016
Nyukela Public Service SMS Pre-entry Programme -
National School Of Government
Johannesburg 05.2022 - 05.2022
Skills
People Management
Strategic and Leadership
Project management
Financial Management
Risk Management
Communicating
Coaching
Sales Management
Change Management
Stakeholder Communication
Cross-Functional Collaboration
Self Motivation
Adaptability and Flexibility
Contingency Planning
References
- Rui Carrajola, Head: ABSA Physical Channel (Retail) Governance and Control, 082 442 6563
- Eddie Steyn, Head: ABSA Physical Channel (Retail) Operations, 082 469 6660
Timeline
High Impact Leadership ( Certificate of Completion) -
Mancosa (SkillMe)
06.2024 - 06.2024
Post Graduate Diploma in Business Management -
Mancosa
12.2023 - 12.2023
Nyukela Public Service SMS Pre-entry Programme -
National School Of Government
05.2022 - 05.2022
Advanced Diploma in Business Management (NQF 7) -
Mancosa
12.2021 - 12.2021
Advanced Certificate in Management (NQF 6) -
Milpark Business School
01.2019 - 01.2019
Consultant BCM and Support
ABSA
04.2017 - 02.2019
Certificate in Management Development (NQF 5) -
Milpark Business School
01.2016 - 01.2016
Operations Consultant (Retail and Business Bank)
ABSA
10.2013 - 03.2017
RE 1 Certificate -
Moonstone Business School of Excellence
08.2013 - 08.2013
Branch Manager
ABSA
01.2011 - 08.2013
Senior Branch Manager
ABSA
11.2009 - 12.2010
Operational Risk Manager: PC Governance & Control, BCM and Business support
ABSA
3 2019 - Current
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