Photography
Faldeelah Dollie
Senior Billings Administrator
Cape Town
Summary
Dynamic Senior Billing Administrator at CDW with a proven track record in enhancing invoicing accuracy through proactive problem-solving and regular audits. Skilled in team leadership, I developed billing solutions and mentored junior staff, fostering a high-performing team that consistently meets compliance standards and improved operational efficiency.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Senior Billing Administrator
CDW
04.2023 - Current
- Maintained strict compliance with industry regulations and company policies throughout all aspects of the billing process.
- Coordinated effectively with other departments such as finance, sales, and customer service to resolve cross-functional issues impacting invoicing accuracy or timeliness.
- Improved accuracy in invoicing by conducting regular audits of billing records and addressing discrepancies.
- Developed customized billing solutions for unique client requirements, ensuring accurate invoicing while maintaining strong relationships.
- Collaborated with the sales team to ensure accurate pricing and contract terms were reflected on invoices.
- Conducted regular reviews of billing processes and systems, identifying areas for improvement and implementing appropriate changes.
- Mentored junior staff members in proper billing procedures, contributing to the development of a high-performing team.
- Designed training materials for new hires, equipping them with essential knowledge to excel in their roles as Billing Administrators.
- Worked with multiple departments to check proper billing information.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Administrator
Collebhu Lab
01.2020 - 07.2022
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Collected, arranged, and input information into database system.
Customer Service & Debt Collections Team Leader
Nimble Group Management
03.2018 - 05.2019
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Worked with legal resources and recovery teams to manage default issues.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Accessed credit records to evaluate customer credit histories.
- Supervised staff of collectors, monitoring phone calls and letters.
- Established strong relationships with clients by consistently providing exceptional service and support, resulting in higher recovery rates.
- Conducted regular performance reviews, identifying areas for improvement and providing constructive feedback to drive individual growth.
- Drove continuous process improvement initiatives aimed at optimizing resource allocation and workload distribution across the collections team.
- Provided ongoing coaching for staff members struggling to meet targets; offering practical guidance towards increasing success rates.
- Championed company values throughout daily interactions, consistently demonstrating professionalism, integrity and adaptability while motivating team members to follow suit.
- Facilitated weekly team meetings to discuss progress updates, address challenges, and celebrate successes.
Debt Collector /Customer Service Administrator
Nimble Group Management
09.2011 - 02.2018
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Collected on delinquent accounts to reduce overdue balances.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
- Achieved successful settlements by skillfully negotiating terms agreeable to both parties involved in disputes.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Credit Controller
TransUnion ITC
06.2007 - 08.2011
- Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
- Reached out to customers to check on payments and convey options.
- Obtained payments and entered details into system.
- Reviewed customer accounts for compliance with repayment obligations.
- Performed checks of customer creditworthiness and current situations.
- Increased collection rates through proactive account management and regular follow-ups with clients.
- Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
Education
High School Diploma -
Groenvlei Senior Secondary
Cape Town 04.2001 -
Skills
Accurate data entry
Team leadership
Proactive problem-solving
Adaptable to change
Interests
Gardening
Baking
Additional Information
TransUnion ITC: Sally-Anne Isaacs @ 0214055777
Nimble Group Management: Carmen Payne @ 0718440126
Collebhu Lab: Janine Hendricks @ 0792281454
CDW: Maria Richards @ 0825748211
Timeline
Senior Billing Administrator
CDW
04.2023 - Current
Administrator
Collebhu Lab
01.2020 - 07.2022
Customer Service & Debt Collections Team Leader
Nimble Group Management
03.2018 - 05.2019
Debt Collector /Customer Service Administrator
Nimble Group Management
09.2011 - 02.2018
Credit Controller
TransUnion ITC
06.2007 - 08.2011
High School Diploma -
Groenvlei Senior Secondary
04.2001 -
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