Faith Ramajoe
Gauteng
Summary
Adaptable professional demonstrating strengths in customer service, team collaboration, and operational efficiency across various roles. Engages effectively with diverse teams and clients to drive success and enhance service delivery. Committed to bringing strong work ethic and integrity to future opportunities.
Overview
1
1
Language
1
1
Certification
15
15
years of professional experience
Work History
Heavy Goods Vehicle Driver
In-Driver Inhaling Company
Johannesburg , South Africa
10.2024 - 12.2025
- Followed highway code and traffic laws throughout deliveries.
- Drove to designated delivery sites within delivery schedules.
- Planned and followed efficient, safe driving routes.
- Navigated efficiently through various routes, utilising GPS and traditional maps to meet delivery deadlines.
- Carried out vehicle maintenance, oil checks and assessed tyre pressure before long journeys.
- Maintained vehicle general hygiene, consistently meeting health and safety standards.
- Delivered excellent customer service when interacting with clients.
Shift Team Leader
Adventure Golf
Randburg, South Africa
04.2023 - 09.2024
- Motivated and encouraged teams to achieve or exceed company KPIs.
- Fostered positive team relationships through ongoing support, guidance, and problem-solving during shifts.
- Resolved staff conflicts and addressed issues to maintain a harmonious workplace.
- Trained new employees on company policies, systems, and job responsibilities.
- Gave clear staff instruction to achieve production output.
- Planned and communicated daily manufacturing tasks and targets.
- Managed the opening and closing of stores, managing matters including cash counting.
- Coordinated stock supplies, placing orders with suppliers when products run low.
- Led by example to cultivate a safe, productive, and positive work environment.
Front Office Administrator
IDC Architects cc
Sandton, South Africa
07.2018 - 09.2021
- Answered incoming calls and provided information, transferring calls to relevant personnel to enhance communication flow.
- Developed and maintained effective communication channels within the team and with other departments to facilitate smooth operations.
- Managed office supplies inventory and ordered new supplies, ensuring continuous availability for operational needs.
- Operated various office equipment, including printers, photocopiers, and fax machines, ensuring operational efficiency.
- Organised supplies and set up meeting spaces for staff events, facilitating effective collaboration and engagement.
- Sat in on meetings, hearings and conferences to document activities.
- Reviewed and updated company policies and procedures, contributing to continuous improvement initiatives.
Production Manager
Forever 21 Company
Auckland Park, South Africa
05.2016 - 06.2018
- Implemented lean manufacturing principles, resulting in a 40% increase in operational efficiency.
- Managed budget for production department, effectively controlling expenses to improve financial performance.
- Developed and maintained production schedules, ensuring timely delivery of products to clients.
- Resolved production issues swiftly, minimising impact on delivery timelines and customer satisfaction.
- Managed staff hiring, training and performance goals.
- Trained staff in Good Manufacturing Practices (GMP)s to drive consistently high standards.
- Facilitated communication between upper management and production floor, ensuring alignment with company objectives.
- Led meetings and briefings to inform managers on production updates.
- Fostered a culture of continuous improvement, encouraging feedback and innovative ideas from all staff levels.
- Stayed up-to-date on industry developments to identify business opportunities for production.
Crew Trainer
McDonald's cc
Auckland Park, South Africa
04.2014 - 04.2016
- Instructed new team members on correct procedures for all areas of operations.
- Delivered hands-on coaching in food preparation techniques, maintaining high standards of hygiene and safety.
- Coordinated with management to identify training needs and develop relevant training initiatives.
- Developed well-trained employees by instilling knowledge, techniques and skills about company and products.
- Worked alongside junior employees to improve performance, food safety and customer service.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Ensured hygiene regulations were followed at all times by closely monitoring employee operations and inspecting ingredients.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
- Identified, investigated and corrected restaurant service issues to maintain customer satisfaction.
- Greeted incoming customers with a positive attitude and friendly service.
- Processed customer orders and payments using POS software.
Insurance Sales Agent
Scorpion Legal Protection
North West , South Africa
01.2011 - 10.2013
- Handling policy-related inquiries with accuracy and professionalism
- Addressing customer queriesresolving issues, and promoting products or services where appropriate
- Ensuring compliance
with organizational standards - Demonstrated effective communication skills in handling inquiries skills through the management of both inbound and outbound calls
- Addressing customer queries
resolving issues, and promoting products or services where appropriate - Maintain a
customer-focused approach at all times, ensuring every interaction is handled with
clarity, empathy, and efficiency, ultimately enhancing customer satisfaction
Education
Diploma of Higher Education - Introduction to Strategic Human Research Management
National School of Government
Online01-2026
Diploma of Higher Education - Introduction to Project Management
National School of Government
Online01-2026
Diploma of Higher Education - Ethics for Internal Auditors
National School of Government
Online01-2026
Diploma of Higher Education - Championing Anti-Discrimination in the Public Sector
National School of Government
Online01-2026
Diploma of Higher Education - Diploma in Public Health
Alison Empower Yourself
Online01-2025
Certificate of Higher Education - Hospitality and Hotel services
Ship A Shore Training Center
Pretoria, GP01-2024
Certificate of Higher Education - Business and Office Administration
Damelin College
Randburg, GP01-2019
Skills
- Route planning
- Customer service
- Safety compliance
- Punctual delivery
- Time management
- Customer service
- Exceptional customer service
- Client interaction
- Self-discipline
- Motivated team player
- Exceptional customer service
Languages
English
Advanced
C1
Certification
- Business and Office Administration
- Introduction to project management
- Championing Anti-Discrimination in the Public Sector
- Ethics for Internal Auditors
- Public Health
- Hospitality and Hotel Service
Interests
- Reading
- Volleyball
- Nature walking
- Self developing
Timeline
Heavy Goods Vehicle Driver
In-Driver Inhaling Company
10.2024 - 12.2025
Shift Team Leader
Adventure Golf
04.2023 - 09.2024
Front Office Administrator
IDC Architects cc
07.2018 - 09.2021
Production Manager
Forever 21 Company
05.2016 - 06.2018
Crew Trainer
McDonald's cc
04.2014 - 04.2016
Insurance Sales Agent
Scorpion Legal Protection
01.2011 - 10.2013
Diploma of Higher Education - Introduction to Strategic Human Research Management
National School of Government
Diploma of Higher Education - Introduction to Project Management
National School of Government
Diploma of Higher Education - Ethics for Internal Auditors
National School of Government
Diploma of Higher Education - Championing Anti-Discrimination in the Public Sector
National School of Government
Diploma of Higher Education - Diploma in Public Health
Alison Empower Yourself
Certificate of Higher Education - Hospitality and Hotel services
Ship A Shore Training Center
Certificate of Higher Education - Business and Office Administration
Damelin College