Faith Nkabinde
Administration
Summary
Am strong communicator with excellent organization and time management skills.Efficenetly manages my task with easy and satisfaction adhering to strict deadline. self-motivator posses excellent problem - solving skill, love being a team player too.
Experienced with administrative support, including scheduling, correspondence, and office management. Utilizes organizational skills to maintain efficient workflows and ensure task completion. Knowledge of communication techniques to facilitate smooth interactions within team and with clients.
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Professional assistant with experience in administrative support and operational efficiency. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs, skilled in communication, organization, and multitasking. Recognized for problem-solving abilities and proactive approach to tasks.
Overview
19
19
years of professional experience
Work History
Assistant and look up on the duties of Executive Director
MASOUNGULU FLOORING SOLUTIONS
11.2022 - Current
- Developing and directing organizational strategy
- Overseeing day-to-day business activities
- Preparing comprehensive budgets
- Coaching department heads
- Conducting performance reviews.
- Coordinated project timelines, ensuring alignment with client expectations and delivery schedules.
- Streamlined communication between design teams and clients to facilitate project understanding.
- Managed inventory tracking using company-specific software, optimizing order fulfillment processes.
Call center agent. ATC surveillance & Vulcan agent
BIDVEST FACILITIES MANAGEMENT
11.2015 - 02.2022
- Creating fault tickets for ATC towers
- Opening and closing ATC tours
- Managed the internal and external mail functions
- Logging tickets for power failures and reporting to relevant power operators
- Handle customer inquiries both telephonically and email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customer with product and service information
- Update existing customer information, process order forms and application
- Identify and escalate priority queries, re-route calls to appropriate department
- Follow up customer calls when needed.
- Managed high-volume inbound calls, ensuring customer inquiries were addressed promptly.
- Utilized CRM software to track and resolve customer issues efficiently.
- Provided training and mentorship to new agents, enhancing team performance.
Administrator
ELS
01.2013 - 01.2015
- Liaising with internal and external clients and providing feedback on all requests
- Ensuring that all call logged are correctly classified and resolved within the stipulated SLA time
- Credit vetting for new contracts, and when change company lines to an individual line
- Activation of new lines in bulk value-added service on the lines if requested
- Invoice and statement reprints, line lock, migration processing
- Generating upgrades quotes according to client's requirements
- Processing upgrades and new lines orders and line locks
- Process credit, debit, and refunds requests
- Creation of accounts for billing to take place
- Trace delivery enquirer if requested, buy client
- Reorder done OBF process.
- Managed office operations and coordinated schedules to enhance team efficiency.
- Developed and maintained filing systems ensuring easy retrieval of important documents.
- Implemented administrative procedures, improving workflow and reducing processing time.
Customer care services & Retentions
VODACOM (Specialized)
01.2007 - 01.2013
- Resolve business partner queries relating to Vodacom product and services
- Provide a one stop service to all business partner of Vodacom, ensuring a high level of customer service
- Receive and analysis a request for support to determine the nature and extent of the support required
- Provide a solution/support or develop a solution in accordance with polices and procedures
- If necessary, escalate the need the relevant role players for a solution and agree on time frames
- Ensure that the escalated solution is provided to the client within the allocated time frame and that the solution addresses the client needs and take corrective action if necessary
- Provide support in accordance with Vodacom policies! Assist Business Partners with customer request, like Upgrades or Cancellations of contacts Grey listing and doing sim swaps
- Activate value added services as per clients request
- Assisting Business Partners with troubleshooting and logging of Dealer web faults
- Building strong and healthy relationships with Business Partners, ensuring action and support within Trade Partner Support Desk are executed accurately and timeously
- Ensuring ongoing training and self-development, ensure multi skilling based on operational requirements
- Complying quotations and forward them to customers with all possible consequences indicating client's validating they information and complete authorization
- Ensure achievements of monthly departmental targets in accordance with policies procedures and legal requirements on Upgrade outbound sales and Cancellation of contacts to be converted to upgrades instead.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
Marketing Management -
Oxbridge Academy
SouthAfrica 05.2026
No Degree -
ALT Foundation University of Zambia
Southafrica04.2021
Entrepreneur development program -
University of Johannesburg
04.2015
Telephone etiquette, inbound call center -
Cornerstone Institution
04.2005
Matric -
Kilptown Secondary School
04.2003
Skills
Recently went to refresh accounting on bookkeeping Knowing the difference g
From Balance sheet ,
Multitasking and organization
Flexibility and adaptability
Client interaction
Editing and proofreading
Accounting support
Office equipment troubleshooting
Id And References
GIVEN ON REQUEST
Personal Information
- Dependents: 3 (2 girls 1 boy)
- Nationality: South African
- Driving License: code 8
- Marital Status: Single
Timeline
Assistant and look up on the duties of Executive Director
MASOUNGULU FLOORING SOLUTIONS
11.2022 - Current
Call center agent. ATC surveillance & Vulcan agent
BIDVEST FACILITIES MANAGEMENT
11.2015 - 02.2022
Administrator
ELS
01.2013 - 01.2015
Customer care services & Retentions
VODACOM (Specialized)
01.2007 - 01.2013
No Degree -
ALT Foundation University of Zambia
Entrepreneur development program -
University of Johannesburg
Telephone etiquette, inbound call center -
Cornerstone Institution
Matric -
Kilptown Secondary School
Marketing Management -
Oxbridge Academy