Faith Nkabinde
Administration
Summary
Am strong communicator with excellent organization and time management skills.Efficenetly manages my task with easy and satisfaction adhering to strict deadline. self-motivator posses excellent problem - solving skill, love being a team player too.
Overview
17
17
years of professional experience
Work History
Assistant and look up on the duties of Executive Director
MASOUNGULU FLOORING SOLUTIONS
11.2022 - Current
- Developing and directing organizational strategy
- Overseeing day-to-day business activities
- Preparing comprehensive budgets
- Coaching department heads
- Conducting performance reviews.
Call center agent. ATC surveillance & Vulcan agent
BIDVEST FACILITIES MANAGEMENT
11.2015 - 02.2022
- Creating fault tickets for ATC towers
- Opening and closing ATC tours
- Managed the internal and external mail functions
- Logging tickets for power failures and reporting to relevant power operators
- Handle customer inquiries both telephonically and email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customer with product and service information
- Update existing customer information, process order forms and application
- Identify and escalation priority queries, re-route calls to appropriate department
- Follow up customer calls when needed.
Administrator
ELS
01.2013 - 01.2015
- Liaising with internal and external clients and providing feedback on all requests
- Ensuring that all call logged are correctly classified and resolved within the stipulated SLA time
- Credit vetting for new contracts, and when change company lines to an individual line
- Activation of new lines in bulk value-added service on the lines if requested
- Invoice and statement reprints, line lock, migration processing
- Generating upgrades quotes according to client's requirements
- Processing upgrades and new lines orders and line locks
- Process credit, debit, and refunds requests
- Creation of accounts for billing to take place
- Trace delivery enquirer if requested, buy client
- Reorder done OBF process.
Customer care services & Retentions
VODACOM (Specialized)
01.2007 - 01.2013
- Resolve business partner queries relating to Vodacom product and services
- Provide a one stop service to all business partner of Vodacom, ensuring a high level of customer service
- Receive and analysis a request for support to determine the nature and extent of the support required
- Provide a solution/support or develop a solution in accordance with polices and procedures
- If necessary, escalate the need the relevant role players for a solution and agree on time frames
- Ensure that the escalated solution is provided to the client within the allocated time frame and that the solution addresses the client needs and take corrective action if necessary
- Provide support in accordance with Vodacom policies! Assist Business Partners with customer request, like Upgrades or Cancellations of contacts Grey listing and doing sim swaps
- Activate value added services as per clients request
- Assisting Business Partners with troubleshooting and logging of Dealer web faults
- Building strong and healthy relationships with Business Partners, ensuring action and support within Trade Partner Support Desk are executed accurately and timeously
- Ensuring ongoing training and self-development, ensure multi skilling based on operational requirements
- Complying quotations and forward them to customers with all possible consequences indicating client's validating they information and complete authorization
- Ensure achievements of monthly departmental targets in accordance with policies procedures and legal requirements on Upgrade outbound sales and Cancellation of contacts to be converted to upgrades instead.
Education
Marketing Management -
Oxbridge Academy
No Degree -
ALT Foundation University of Zambia
Southafrica 04.2001 - 2021.04
Entrepreneur development program -
University of Johannesburg
Telephone etiquette, inbound call center -
Cornerstone Institution
Matric -
Kilptown Secondary School
Skills
Id And References
GIVEN ON REQUEST
Personal Information
- Dependents: 3 (2 girls 1 boy)
- Nationality: South African
- Driving License: code 8
- Marital Status: Single
Timeline
Assistant and look up on the duties of Executive Director
MASOUNGULU FLOORING SOLUTIONS
11.2022 - Current
Call center agent. ATC surveillance & Vulcan agent
BIDVEST FACILITIES MANAGEMENT
11.2015 - 02.2022
Administrator
ELS
01.2013 - 01.2015
Customer care services & Retentions
VODACOM (Specialized)
01.2007 - 01.2013
No Degree -
ALT Foundation University of Zambia
04.2001 - 2021.04
Marketing Management -
Oxbridge Academy
Entrepreneur development program -
University of Johannesburg
Telephone etiquette, inbound call center -
Cornerstone Institution
Matric -
Kilptown Secondary School
Similar Profiles
Jeff TeddyJeff Teddy
Territory Sales Manager at Fishman Flooring SolutionsTerritory Sales Manager at Fishman Flooring Solutions
Richard (Ricky) BanmanRichard (Ricky) Banman
Operations Manager at Creative Kitchen Solutions (Wackys Flooring)Operations Manager at Creative Kitchen Solutions (Wackys Flooring)
Kara GrollemondKara Grollemond
Market Sales Leader at Sunbelt Rentals Flooring SolutionsMarket Sales Leader at Sunbelt Rentals Flooring Solutions
Anastasia MolepoAnastasia Molepo
Assistant Director Planning Duties at Directorate Strategy and PlanningAssistant Director Planning Duties at Directorate Strategy and Planning
Swapna MasireddySwapna Masireddy
Senior Process Executive (PEFORMED DUTIES OF SUBJE at Tata consultancy servicesSenior Process Executive (PEFORMED DUTIES OF SUBJE at Tata consultancy services