Faith Maphosa

Managing the shop,taking shop orders,sending shop orders, cashing up waitress and waiters,managing both waiters and kitchen staff,taking care of bookings,making sure customers are happy and creating a friendly and conducive environment for both the staff and the customers.

• Assisted in daily operations, ensuring smooth workflow and efficient service delivery.
• Managed inventory levels, coordinating with suppliers for timely stock replenishment.
• Supported team members in training sessions to enhance service quality and efficiency.
• Developed and maintained organizational systems for scheduling and task management.
• Collaborated on menu development, incorporating customer feedback to improve offerings.
• Handled customer inquiries and resolved issues to enhance satisfaction and loyalty.
• Monitored health and safety compliance within the café environment to ensure standards were met.
• Implemented process improvements that streamlined operations and reduced wait times for customers.
• Organized various events, meetings, and conferences to promote collaboration among team members and showcase organizational achievements at a larger scale.
• Assisted in talent acquisition efforts by reviewing resumes, scheduling interviews, and participating in candidate evaluations during hiring processes.
• Improved customer satisfaction ratings, addressing client concerns promptly and professionally.
• Managed multiple tasks simultaneously, maintaining strict deadlines and ensuring accuracy in all deliverables.