Faith Makgolane

Company Overview: Diligent is a global company providing SaaS solutions across governance, risk, compliance, audit and ESG

• Overseeing a portfolio of over 120 accounts which includes high-value enterprise clients, maintaining high levels of customer satisfaction and retention through proactive communication and regular account check-ins
• Manage accounts, sales, and technical project management
• Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
• Managing and training the users of Diligent applications: the board directors and corporate executives
• Partner with sales and product teams to identify and resolve customer pain points and decrease in customer churn rate
• Implement a proactive customer onboarding and change management process alignment with project objectives
• Demonstrated success in building and maintaining client relationships, including C-Suites executives
• Demonstrated success in building and maintaining client relationships
• Proficient in CRM software and Microsoft Office Suite

Company Overview: eShare, a governance software company, was acquired by Diligent in 2018.

• Sales management in the Africa and to improve the Sales effectiveness and efficiency by supporting partners/resellers on their competency needs
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Generated new business with marketing initiatives and strategic plans.
• Collaborated with cross-functional teams to seamlessly integrate and onboard new partners, consistently exceeding client expectations
• Led engaging training sessions to educate employees on new software systems, resulting in increased user proficiency and productivity

Company Overview: IRR produces first-class conferences, exhibitions, and training programs across various industries.

• Sell sponsorship packages and exhibition stands and at IIR hosted conferences
• Proactively searching for new sponsors to participate at IIR B2B conferences and responsible for the management of sponsorship relations at various events
• Give respective clients maximum exposure at the event relating to their solutions and service offering to the market
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Built relationships with customers and community to establish long-term business growth.
• Maintain collaborative working relationships internally with various departments and externally with service providers, contractors for the exhibitions and the conference

• Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop financial plan.