FAITH ELETHU BEKEBU
Matatiele
Summary
Motivated an detail-oriented hospitality professional with hand on experience in hotel operations. I am Linen Supervisor with a strong focus on linen operations and laundry cleanliness. Leads staff training and inventory management, ensuring high standards of safety and service delivery. Proven ability to deliver exceptional guest service while effectively handling housekeeping administrative task which include record keeping, inventory control, financial reporting. Skilled in data capturing, analysis and maintaining accurate operational records to support decision-making. Seeking an opportunity to contribute my strong organizational , communication and leadership skills within a dynamic organization in the hospitality or administrative field, while continuing grow professionally
Overview
4
4
years of professional experience
Work History
Linen Supervisor
Garden Court Mthatha
02.2024 - Current
- Responsible for overseeing the linen operation, ordering linen, doing linen scrapping, and keeping records for linen issued.
- Training housekeeping laundry attendant and room attendant.
- Conducting interviews for new vacancies and sending motivation for vacancies.
- Providing and ordering new PPE when needed and training stuff about them.
- Taking housekeeping inventory orders which is guest supply, cleaning supply, housekeeping equipment.
- Supervises a daily inspection program to ensure guest rooms, back of the house and public areas are clean and supplied with necessary items and services.
- Keeping records for the guest lost property and lock them in a safe.
- Counting inventory every month (full audit) and doing spot check weekly of the inventory.
- Updating digital inventory management which is par stock, consumptions, uniform control spreadsheets, housekeeping matrix, expense control sheets.
- Checking all housekeeping assets and make sure that they are working and in good condition. And report problems with equipment to housekeeping manager.
- Providing housekeeping action plan and financial review housekeeping budget.
- Completing health and safety document, housekeeping monthly audit check list, first aid check list.
- Completing payroll staff sheet and submitting them to finance department.
- Administering staff roaster and schedules to ensure all housekeeping functions are maintained and to minimize overtime payment.
- I have been doing early (morning) duty manager which is overseeing the daily operation, ensuring guest satisfaction, managing staff and handling emergencies, act as a key link between staff and management, identifying and solving problems arising during the shift. Checking banking for the shift.
- Delivered clean linens to various departments, ensuring timely support for operational needs.
Housekeeping Assistance
Garden Court Mthatha
11.2023 - 12.2023
- Managed inventory of cleaning supplies and equipment, placing orders before depletion to avoid workflow disruption.
- Collaborated with front desk teams to respond promptly to all guest requests.
- Enhanced guest experience, thoroughly cleaning and disinfecting guest rooms and hotel areas.
- Scheduled staff resources to continually meet guest needs.
- Created accurate schedules, shift reports and other business documentation.
Receptionist and Night auditor
Garden Court Mthatha
07.2023 - 10.2023
- Achieved high guest satisfaction through warm and welcoming greetings.
- Improved guest experience by streamlining check-in and check-out processes.
- Maximised revenue potential by optimising online and phone reservations.
- Ensured accuracy in room billing, facilitating prompt payment collection.
- Resolved guest requests and inquiries, upholding service excellence.
- Registered guests efficiently, enabling seamless service delivery.
- Executed end-of-day financial audits and reconciliations with high accuracy.
- Coordinated successful completion of end-of-day tasks across various departments.
- Prepared detailed packs for end-of-day reporting requirements.
- Achieved complete accuracy of outstanding postings to guest accounts.
- Successfully closed previous day accounts and initiated new accounts for continuous service.
- Enhanced business image through outstanding customer service delivery.
- Managed telephone enquiries, efficiently handling reservations, cancellations, and modifications to bookings.
- Prepared for guest arrival, directing housekeeping to ready rooms and add special welcoming touches.
- Took payments using card readers and POS machines.
- Liaised with other departments to facilitate smooth operations and deliver consistent guest service.
Kitchen attendant
StayEasy Hotel
03.2022 - 06.2022
- Oversaw kitchen operations by establishing efficient setups of utensils.
- Informed restaurant attendants about daily menus to enhance service quality.
- Supervised cooks, offering guidance and assistance to improve productivity.
- Monitored food freshness, ensuring timely disposal of outdated items.
- Coordinated preparation of breakfast meals for functions, developing skills in managing kitchen staff effectively.
Restaurant attendant
StayEasy Hotel
01.2022 - 03.2022
- Oversaw dining area operations to ensure exceptional guest experiences.
- Coordinated food delivery from kitchen to guests with attention to service quality.
- Managed cleanliness of dining area, including table settings for incoming guests and timely clearing of tables.
- Executed shift responsibilities effectively, including delivering utensils and pre-bussing tables to uphold service standards.
- Streamlined table maintenance processes through proactive cleaning and organisation of dining space.
Education
Diploma - hospitality management
University of Mpumalanga
Mpumalanga, South Africa01.2023
Matriculated - Pietermaritzburg, KZN
Copeseville Secondary School
Pietermaritzburg, KZN01.2019
Skills
- Microsoft Word
- Microsoft Excel
- PowerPoint
- Creating a website
- Communication skill
- Management skills
- Training skills
- Emotional intelligence
- Leadership
- PMS skills
- Health and Safety Representative
Accomplishments
- Preliminary Wine Course
- Pre-Commis chef (World Chef Academy)
- Mobile Digital Literacy
- New OPERA system course
Reference
- Ms. Anathi Mbetshu
Duty General Manager at Garden Court Mthatha
047 505 3500
Anathi.Mbetshu@southernsun.com
- Ms. Thembelihle Mthembu
Front Office Manager ant StayEasy Hotel Pietermaritzburg
033 897 6640
061 459 5306
Thembelihle.Mthembu@southernsun.com
Timeline
Linen Supervisor
Garden Court Mthatha
02.2024 - Current
Housekeeping Assistance
Garden Court Mthatha
11.2023 - 12.2023
Receptionist and Night auditor
Garden Court Mthatha
07.2023 - 10.2023
Kitchen attendant
StayEasy Hotel
03.2022 - 06.2022
Restaurant attendant
StayEasy Hotel
01.2022 - 03.2022
Diploma - hospitality management
University of Mpumalanga
Matriculated - Pietermaritzburg, KZN
Copeseville Secondary School