Faisal hasib
Morningside
Summary
Dynamic professional with a proven track record in hotel management and strategic decision-making at Hotel Cube. Excelled in enhancing guest experiences and boosting revenue by 40% through innovative solutions and effective communication. Skilled in Microsoft Office and known for exceptional service excellence and analytical problem-solving abilities.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Hotel Manager
Hotel Cube
Durban
05.2022 - Current
- Enhanced profitability by driving revenue growth and boosting productivity.
- Managed daily hotel operations to ensure seamless functionality.
- Resolved complex guest complaints to maintain satisfaction.
- Spearheaded continuous improvement initiatives across core departments such as Reception, Reservations, Revenue strategies, Front Office operations, and Housekeeping services.
- Directed staff teams to ensure efficient operations across all hotel departments.
- Collaborated with housekeeping and maintenance teams to swiftly address guest concerns, achieving a 40% reduction in resolution time.
- Scheduled group reservations for conferences at optimal room rates.
- Updated company website content and booking channel listings to enhance visibility.
- Managed daily front desk tasks, delivering consistent service quality.
- Maintained positive customer experiences consistently.
- Collaborated with front desk to boost guest bookings.
- Managed inventory supplies across departments such as housekeeping, kitchen, and administration.
Manager
East Coast freight
Durban
02.2021 - 01.2022
- Processed various customs declarations.
- (XIB/XRW/XE/WE)
- Framed entries efficiently and created SAD500/501 custom worksheets.
- Submitted outstanding acquittals required for clearance processes.
- Facilitated release of cargo through accurate communication of dues confirmation.
- Demonstrated expertise in advanced customs solutions.
Accounts Manager
The Deck on Manning B&B
Durban
08.2016 - 01.2021
- Ensured precision while documenting daily financial transactions.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Reconciled bank statements and aided in budget preparation.
- Coordinated with suppliers to address payment and invoice discrepancies.
- Addressed guest billing questions and resolved inconsistencies.
- Coordinated with vendors and clients to resolve billing and payment issues.
- Prepared monthly reconciliations of bank statements.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed daily cash flow activities including deposits, withdrawals, transfers.
Accounts Administrator: Sales, Accounts, HR
Even times Investments t/a Africa Autonet
Durban
01.2005 - 11.2015
- Company Overview: Even Times was an import/export company operating as Africa Autonet
- Streamlined filing systems, record maintenance, and import documentation processes to enhance efficiency.
- Handled human resource administration tasks, including managing employee records and personnel files.
- Handled customer issues efficiently while ensuring satisfaction.
- Conducted sales through telephonic communications, face-to-face meetings, and Internet platforms.
- Oversaw comprehensive administrative tasks within the vehicle import sector, covering bookkeeping, customer interactions, and backend operations.
- Enhanced online sales by 35% by optimizing digital marketing campaigns.
- Achieved monthly sales of up to 120 vehicles.
- Delivered quick and efficient services.
- Ensured efficient resolution of customer requests within required timelines.
Human Resource Assistant
Chirkunda Refractories & Ceramic Works
04.1997 - 12.2004
- Supported HR Manager in daily HR operations.
- Maintained precise recordkeeping while overseeing human resource functions.
- Oversaw management of personnel records for employees.
- Processed, verified and maintained personnel-related documentation.
Education
M.A - Social work with Specialization in Human Resource Management and Industrial Relations
Rajasthan Vidyapeeth
01.1997
Bachelor of Arts Honors Degree - History
Ranchi University
01.1991
Skills
- Multi-tasking
- Analytical Problem-Solving
- Effective communication
- Service Excellence
- Attention to detail
- Strategic Decision Making
- Ability to work under pressure
- Stock and room inventory
- Revenue forecasting
- Hospitality
- Channel Management
- Hotel operations
- Microsoft Office Proficiency
- Guest experiences
Certification
- Certificate in Microsoft 2013 (Word and Excel), Freelance Media, 12/02/15
- Certificate in Customs Clearing & Forwarding, Sars Customs Modernization log-train freight logistics training, 04/18/11
- Certificate in Software Applications, e-usa technology (India), 09/15/01
- Diploma in Computerized Accounting, Sterling Management (India), 07/29/00
- Certificate in Export Management, National Export Management, 12/01/94
Accomplishments
- Spearheaded Revenue by 25% through Promotion, direct bookings, optimized room pricing and other booking channels.
- Boosted occupancy rates from 70% to 90% by implementing improving online visibility and price.
Training
- Recruitment & Interviewing Skills, Edureach, 02/26/10
- One Day of Training In Pastel Payroll, Softline Pastel Payroll, 12/07/09
- Attended Pastel Accounting Course, Debbie Payne & Associates, 10/15/07 to 10/18/07
- 3 Months of Training In Export Documentation, Raiment & Garments International, 09/05/94
- Fieldwork training in Jk Udaipur Udyog Ltd, 08/16/96 to 03/31/97
- Fieldwork training in Vikram Cement, 06/04/96 to 08/03/96
Personal Information
- ID Number: 7103126241087
- Nationality: South African Citizen
Timeline
Hotel Manager
Hotel Cube
05.2022 - Current
Manager
East Coast freight
02.2021 - 01.2022
Accounts Manager
The Deck on Manning B&B
08.2016 - 01.2021
Accounts Administrator: Sales, Accounts, HR
Even times Investments t/a Africa Autonet
01.2005 - 11.2015
Human Resource Assistant
Chirkunda Refractories & Ceramic Works
04.1997 - 12.2004
- Certificate in Microsoft 2013 (Word and Excel), Freelance Media, 12/02/15
- Certificate in Customs Clearing & Forwarding, Sars Customs Modernization log-train freight logistics training, 04/18/11
- Certificate in Software Applications, e-usa technology (India), 09/15/01
- Diploma in Computerized Accounting, Sterling Management (India), 07/29/00
- Certificate in Export Management, National Export Management, 12/01/94
M.A - Social work with Specialization in Human Resource Management and Industrial Relations
Rajasthan Vidyapeeth
Bachelor of Arts Honors Degree - History
Ranchi University
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