Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Fahkier Mohamed

Fahkier Mohamed

Cape town

Summary

Experienced Technical Support Representative skilled in customer relationship management, data analysis, and quality assurance. Proven ability to collaborate effectively with teams to enhance service outcomes and drive customer satisfaction.

Overview

13
13
years of professional experience

Work History

Technical Support Representative

Amazon Web Service
Cape town
12.2016 - Current
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Customer Service Lead

iiNet
Cape town
02.2013 - 12.2016
  • Led team in providing exceptional customer support and service excellence.
  • Trained and mentored new staff on customer service protocols and systems.
  • Implemented feedback mechanisms to gather insights on customer experiences.

Education

Associate of Arts - Arabic

Islamic University of Madinah
Madinah, Saudi Arabia
12-2013

Associate of Arts - Leadership

As-Salaam Educational Institute
Durban, South Africa
12-2008

High School Diploma -

Phoenix Secondary School
Cape Town, South Africa
12-2005

Skills

  • Customer relationship management
  • Quality assurance
  • Data analysis
  • MS office proficiency
  • Analytical thinking
  • Data entry
  • Account management
  • Technical support
  • User credential management

Languages

English
Proficient (C2)
C2
Afrikaans
Proficient (C2)
C2
Arabic
Advanced (C1)
C1

Timeline

Technical Support Representative

Amazon Web Service
12.2016 - Current

Customer Service Lead

iiNet
02.2013 - 12.2016

Associate of Arts - Arabic

Islamic University of Madinah

Associate of Arts - Leadership

As-Salaam Educational Institute

High School Diploma -

Phoenix Secondary School

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Fahkier Mohamed