Interacting with People
Fahima Dawood
Area Manager
Johannesburg
Summary
Dynamic Area Manager with a proven track record at Pepkor, enhancing operational efficiency and reducing costs through strategic resource allocation. Skilled in logistics management and workforce planning, I foster cross-functional coordination and drive team success, consistently exceeding targets while cultivating strong client relationships for improved customer satisfaction.
Recent graduate with foundational knowledge in Bachelor of Administration in Retail and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
28
28
years of professional experience
2
2
years of post-secondary education
Work History
Area Manager of Operations
Pepkor
Johannesburg
06.2017 - Current
- Monitor and analyze store performance, identifying areas for improvement.
- Oversees and coordinates operations across multiple stores within a specific geographic area, ensuring sales targets are met, profitability is optimized, and company standards are maintained
- Reduced operational costs with thorough budget analysis and strategic resource allocation.
- Oversee staff performance, providing training, coaching, and development opportunities.
- Recruit, hire, and train new managers and staff.
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
- Traveled to over 5 locations per week to manage each store and perform reviews of individual managers and employees.
Area Manager
JD Group
Johannesburg
03.1997 - 04.2016
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
Education
BBA - Business Administration And Management
Regenesys Business School
Sandton, South Africa 04.2023 - 01.2025
Skills
Operational efficiency
Logistics management
Workforce planning
Cross-functional coordination
Interests
Reading
Learning New Innovative Ideas
Timeline
BBA - Business Administration And Management
Regenesys Business School
04.2023 - 01.2025
Area Manager of Operations
Pepkor
06.2017 - Current
Area Manager
JD Group
03.1997 - 04.2016
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