Fahiem Jattiem
Senior IT Consultant
Cape Town
Summary
Excellent reputation for resolving problems and improving customer satisfaction. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Senior IT Consultant
University of Cape Town
Cape Town
11.2011 - Current
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Created service level agreement for IT operational functions and help desk operations.
- Recommended and installed upgrades and helped to plan for technology to match growth.
Helpdesk Consultant
University of Cape Town
Cape Town
10.2007 - 10.2011
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Bank Teller
Standard Bank
Cape Town
01.2003 - 04.2004
- Logged cashier's checks and other transactions to maintain accurate account records.
- Counted and packaged currency and coins.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Education
Honors Degree in Information Systems - Computer And Information Systems Security
University Of Cape Town
South Africa 01.2020 - 12.2021
Post Graduate Diploma - Digital Forensics
University of Cape Town
South Africa 01.2020 - 12.2020
Skills
Teamwork and Collaboration
Training and Development
Technical Writing
Search Engine Optimization
Project Management
Requirements analysis and design phases
Critical Thinking
Timeline
Honors Degree in Information Systems - Computer And Information Systems Security
University Of Cape Town
01.2020 - 12.2021
Post Graduate Diploma - Digital Forensics
University of Cape Town
01.2020 - 12.2020
Senior IT Consultant
University of Cape Town
11.2011 - Current
Helpdesk Consultant
University of Cape Town
10.2007 - 10.2011
Bank Teller
Standard Bank
01.2003 - 04.2004