Faheem Kleinsmith
Summary
Experienced personal lines Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 10 years of experience and willingness to take on any challenge.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Claims Processor
TELESURE GROUP HOLDINGS
05.2014 - Current
- Investigate claim, liaise with clients, suppliers, Brokers, Assessors, Loss Adjustors and Third Parties, Underwrite policies after a claim, decision making on the claim's outcome, Calculate costing, premium prejudice, Update clients on their claims, Discuss the claims outcome with the client, 2nd in chare to manager, Complaints handling and resolutions, Currently attending loss adjusting academy
- Prepared clear and concise reports for management review, showcasing insights into trends within the industry or department performance metrics.
- Enhanced claim processing efficiency by implementing new software and streamlining procedures.
- Reduced claim processing time for faster customer service and improved satisfaction rates.
- Provided support during internal and external audits, ensuring accurate representation of the company''s claim history.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Exhibited strong organizational skills in managing multiple tasks simultaneously, resulting in consistently meeting deadlines.
- Demonstrated exceptional problem-solving skills while handling challenging cases, leading to satisfactory outcomes for both the company and client.
- Streamlined communication with clients by maintaining comprehensive documentation of all claims-related correspondence.
Client Care
CAPITEC BANK
04.2011 - 04.2014
- Assist clients telephonically with account related enquiries, Troubleshoot and support for internet banking, Support and technical support for Mobile Banking application, Corresponding with clients and third parties via email to verify account information, payments, etc, Resolve Queries & ComplaintsAssist clients telephonically with account related enquiries, Troubleshoot and support for internet banking, Support and technical support for Mobile Banking application, Corresponding with clients and third parties via email to verify account information, payments, etc
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Late Stage Collections Agent
CAPITEC BANK
06.2008 - 04.2011
- Monitor daily arrears performance per branch allocated, Ensure compliance with NCA, Assisting with Loan reversal, And settlement of Loan accounts, Resolving loan consolidations queries when the consultant, The branch has technical issues regarding issuing another loan.
- Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
Education
SALT RIVER HIGH
RE LEVEL 5 - undefined
INSETA
Skills
Claims review
Accuracy and Precision
Policy Interpretation
Verbal Communication
Teamwork and Collaboration
Customer Service
Problem-solving abilities
Reporting abilities
Problem-solving abilities
Adaptability
Written Communication
Goal Setting
Regulatory Compliance
Personal Information
- ID Number: 810908514089
- Marital Status: Married
References
- Telesure, Kurt Malan, Team Manager, 021 5278748, 073 509 7420
- Capitec, Sean Priest, Team Leader, 072 120 3414
- Capitec, Adilaah Cupido, Team Leader, 082 306 2338
Certification
SHORT TERM INSURANCE NQF Level 4, SAQA ID: 49929
Timeline
SHORT TERM INSURANCE NQF Level 4, SAQA ID: 49929
11-2020
Claims Processor
TELESURE GROUP HOLDINGS
05.2014 - Current
Client Care
CAPITEC BANK
04.2011 - 04.2014
Late Stage Collections Agent
CAPITEC BANK
06.2008 - 04.2011
SALT RIVER HIGH
RE LEVEL 5 - undefined
INSETA