Fadzai Mukayi

Work History

National Task Force Supervisor

Mukuru Africa

South Africa

12.2020 - Current

Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Developed and maintained courteous and effective working relationships.
Demonstrated respect, friendliness and willingness to help wherever needed.
Motivated the team to bring better results
Managed to increase sales by more than 100%
Trained new Agents and Reps thereby empowering them to do certain tasks by themselves
Assessed skill gaps for my team and developed training quizzes to meet identified needs.
Identified agents with specific skill sets to recommend for promotions or raises, increasing Task Force Reps.
Coordinated workshops for Agents to better understand company mission, streamlining daily activities and aligning worker and company priorities.
Monitored day-to-day activities of Champs and Agents , noting areas needing improvement and implementing plans for rectification.
Created and implemented new training initiatives such as online quiz every night , monthly meetings and online programs, assuring continuous training to employees to promote long-term excellence.

Northwest Area Supervisor

Mukuru Africa

Rustenburg , Northwest

03.2013 - Current

Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Actively listened to customers, handled concerns quickly and escalated major issues to relevant departments
Recruited and Trained New Agents
Trained the Consultants the AML Practices and Mukuru Values
Created plans and communicated deadlines to ensure projects were completed on time.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Developed and maintained courteous and effective working relationships.
Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Organized Team Building functions for the teams
Motivated the team to excel by having trips with them,games,parties etc
Became a Support system to the team at all times Bad or good times
Awarded the best Consultants
Evaluated employee performance on monthly basis and coached and trained 35 team members, increasing quality of work and employee motivation.
Facilitated monthly meetings to communicate team performance goals and results.
Led employee relations through effective communication, coaching, training and development.
Coordinated dates for games and practices with other teams, and exhibition games.
Organized bus and air transport for agents for away games and tournaments.

Consultant

Mukuru.Com

Rustenburg, Northwest

11.2011 - Current

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Provided sales and customer service assistance to walk-in traffic
Maintained sense of urgency in answering customer questions and requests through email or voice message.
Followed up with existing customers to provide additional support and address any concerns.
Stayed knowledgeable on latest Mukuru innovations and technological advancements through continuous training.
Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Maximized customer retention by resolving issues quickly.
Responded to telephone and in-person requests for information.
Increased brand awareness by developing info offices
Conducted market research and reported on clients' competition.
Collaborated with leadership in creating weekly Anchor news, which was sent to all employees.
Created customized marketing materials to increase product awareness.
Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue.

Secretary

Gombekombe Trading

Rustenburg, Northwest

01.2010 - 09.2011

Responded to emails and other correspondence to facilitate communication and enhance business processes.
Reviewed and balanced daily bank deposits and deposit report.
Answered multi-line phone system and greeted callers enthusiastically.
Recorded expenses and maintained accounting records.
Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Completed accurate daily report documents, memos and invoices.
Scheduled appointments and conducted follow-up calls to clients.
Composed internal and external correspondence for senior management and reviewed all documentation to eliminate errors.
Handled daily scheduling tasks and provided administrative support for entire department.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

Personal Assistant to the Chief Executive Officer

Zigue Investments

Bulawayo, Matebeleland

06.2007 - 10.2009

Coordinated events, prepared agendas and managed schedule for CEO.
Booked travel by coordinating and reserving transportation and lodging.
Oversaw payroll by reviewing timesheets .
Answered incoming phone calls and emails.
Planned business and social itineraries by managing personal calendar.
Completed clerical tasks, including organizing personal files .
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.

Summary

Work History

National Task Force Supervisor

Northwest Area Supervisor

Consultant

Secretary

Personal Assistant to the Chief Executive Officer

Education

Certificate - Project Management

Diploma - Office Management

Certificate - International Computer Driving License

Certificate - Business Management

High School -

Skills

Accomplishments

Work Availability

Certification

Timeline

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