Fadzai E Pasanduka
Warsaw
Summary
Adept at managing high-stress situations, I enhanced customer loyalty and resolved complex issues at Elegant Edge Harare Zimbabwe. Skilled in Microsoft Office and active listening, my approach to problem resolution significantly contributed to a positive and professional customer service environment.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Elegant Edge Harare Zimbabwe
12.2022 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
BBA - Finance in Accounting
Vistula University
Warsaw10-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Microsoft outlook
- Product knowledge
- Microsoft Office Suite
- Microsoft PowerPoint
Languages
English
Advanced (C1)
Timeline
Customer Service Representative
Elegant Edge Harare Zimbabwe
12.2022 - 09.2024
BBA - Finance in Accounting
Vistula University
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