Fadinia Daniels
HR Administrator
Grassy Park
Summary
Forward-thinking Human Resources leader of 2.5 years offering expertise in benefits administration. Skilled in analyzing, updating and documenting employee policies regarding training, performance evaluation and grievance management. Proficient in drafting HR documents such as job descriptions and compensation structures. My
Detail-oriented Team leader Summons data capturing and Call centre experience with 10 years of experience in organizing and managing data. Trained in database systems management using various technology platforms. Consistent in meeting project deadlines by prioritizing and communicating with teammates.
CONTACT DETAILS:
cell number: 0712757733
alterative number: 0823105732
e-mail : fadniahd@gmail.com
Overview
14
14
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work History
HR Administrator
Extruform (PTY) LTD
Cape Town
06.2020 - Current
- Directed and controlled 401K, medical, dental and vision benefit packages.
- Liaised between multiple business divisions to improve communications.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Oversaw hiring, staffing and labor law compliance.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Answered employee inquiries regarding health benefits and 401k options.
- Structured compensation and benefits according to market conditions and budget demands.
- Coordinated technical training and personal development classes for staff members.
- Updated HR database with new employee information, changes in benefits and other details.
- Organized company-wide events designed to boost employee morale.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 50 new employees.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Collaborated with entire human resource department to discuss new ways to recruit top talent.
- Developed succession plans and promotion paths for staff.
- Prepared new hire letters, employee contracts and corporate policies.
- Oversaw exit interviews and off-boarding process for resigned and terminated employees.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Reduced workers' compensation claims by instituting corporate safety training program.
- Created and implemented compliance systems and auditing processes through automation.
- Provided resolution to complex and confidential issues.
- Retained 100% protocol on management tools and procedural accuracy.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
- Recruited top talent to maximize profitability.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Managed employee disputes by employing conflict resolution techniques.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Developed focused training programs, leadership pipeline and succession plans.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
- Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Organized and led staff orientation programs and training to promote collaboration.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Maintained human resources regulatory compliance with local, state and federal laws.
Operations Supervisor
Syntell (PTY) LTD
Cape Town
12.2009 - 05.2020
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
- Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
- Produced detailed reports outlining performance against benchmarks.
- Trained, coached and managed 25 team members Call centre and Data capturers professionals.
- Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
- Sat on new hire interviewing panel and made recommendations.
- Set schedules and oversaw daily workflow.
- Oversaw 1000 captured summons per day per team member workload and consistently achieved productivity targets.
- Helped set and manage objectives for quality, productivity and compliance.
- Contributed to interviewing process and made new hire recommendations.
- Managed high workload with consistent record of achieving deadlines and production targets.
- Adhered to applicable guidelines and requirements, and assisted team in doing same.
- Helped to increase sales and customer retention by managing implementation new marketing and service strategies.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Compiled training materials for new employees and tracked skill development.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
Call Center Team Leader
Syntell (PTY) LTD
Cape Town
05.2015 - 06.2016
- Provided knowledge and resources to prepare each team member for success and top performance.
- Coached team members regarding call strategy to effectively reach targets and foster customer retention.
- Minimized process lags through operations protocols and client account management training.
- Generated reports detailing metrics such as call times and satisfaction ratings.
- Participated in brainstorming sessions, providing feedback and executing new tactics to improve campaign and agent performance.
- Assisted in training, motivating and coaching team members to meet required center goals.
- Prioritized team and individual goals to effectively achieve business objectives.
- Communicated frequently and openly to motivate team members and drive goal achievement.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Responded to customer requests for products, services and company information.
- Oversaw team of 10 agents focused on Notifying traffic offenders about their court dates calls.
- Managed telephone switchboard of 10 personnel and routed internal and external calls to provide quick connection.
- Searched relevant directories to find contacts, business addresses, and City of Cape Town information for customers and employees.
- Supported customers by managing 150 calls per day efficiently while maintaining professionalism and upbeat tone.
- Kept records of calls placed and charges incurred.
Education
High School Diploma -
Lenteguer High
South Africa 01.1996 - 12.2002
High School Diploma -
Southern Suburb Youth Academy
Parkhood, Grassy Park, Cape Town 01.2018 - 11.2018
HR Management - N4, N5, N6 -
College of Capte Town
Athlone Campus 01.2019 - Current
Skills
Payroll administration
Policy and procedure development
Human Resource Management
Background Checks
New employee training
Wages and salary
Candidate Sourcing
Pre-Employment Screening
File and records management
Team Building
Training and mentoring
Recruitment
Workforce improvements
Payroll coordination
Labor negotiations
Company policies
HR processes
Training programs
Health benefits
Salary administration
HR legal compliance
Microsoft Office proficiency
Recordkeeping
Labor relations
Records management
Benefits administration
Risk management
Exit interviews
Superb interpersonal skills
HR department startup
Time management
Payroll Processing
Training development
Benefits and compensation
Self-Motivated
Written Communication
Attention to Detail
Interpersonal Communication
Training and Development
Interviewing
Data Entry
Grievance Processes
Assist and prepare disciplanry evidence pack
Issue of Warnings
Accomplishments
- Supervised team of 25 staff members which 5 team members was disable, 1 was non hearing and 1 was semi-blind.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved best Team leader by completing a backlog with accuracy and efficiency.
Certification
N4 Human Resource management, N5 Human Resource management, N6 Human Resource management
Gym, Jogging, Work outs
My Target is to run 4 km per day after work.
Timeline
HR Administrator
Extruform (PTY) LTD
06.2020 - Current
HR Management - N4, N5, N6 -
College of Capte Town
01.2019 - Current
N4 Human Resource management, N5 Human Resource management, N6 Human Resource management
01-2019
High School Diploma -
Southern Suburb Youth Academy
01.2018 - 11.2018
Call Center Team Leader
Syntell (PTY) LTD
05.2015 - 06.2016
Operations Supervisor
Syntell (PTY) LTD
12.2009 - 05.2020
High School Diploma -
Lenteguer High
01.1996 - 12.2002