Fadilla Lala
Sales And Administration
Johannesburg
Summary
Driven Sales Supervisor with outstanding organizational skills and workplace focus. Adept in strategy development and staff training. Offering 15 years of sales experience and excellent leadership ability . I have a passion for Sales and Customer services and am very customer centric .I am courteous polite and people orientated . My vibrant positive attitude always keep the team spirit alive .
Overview
15
15
years of professional experience
1
1
year of post-secondary education
4
4
Languages
Work History
Sales Supervisor
Ke Ya Gae Ka Lerato Financial and Burial Solutions
Brits ( North West Province )
11.2021 - Current
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Arranged items in favorable positions and areas of store for optimal sales.
- Submitted reports to senior management to aid in business decision-making and planning.
- Mentored team members to enhance professional development and accountability in workplace.
- Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
- Generated of new customer revenue in
- Built and maintained rapport with store personnel to effectively meet company and client objectives.
- Monitored phone calls for quality assurance.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Applied solid market knowledge and business operations expertise to strengthen processes and achieve continuous improvement targets.
- Engaged customers on products and key features to drive consistent revenue.
- Monitored daily sales operations and served as informational and procedural resource to team members.
- Checked store merchandise regularly for proper display and replenishment.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed daily sales floor operations to improve customer loyalty and strengthen brand.
- Supervised team of 18 employees within areas of customer service, cash handling, inventory, sales and data entry, skyrocketing customer and Sales ratings
Administrator and Backoffice Support
Affinity Health Insurance ( Benoni )
Johannesburg
01.2019 - 09.2021
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Managed company schedule to coordinate calendar and arrange travel CRC Team
- Collected, validated and distributed information to employees.
- Targeted new customers to grow geographic reach and increase revenue.
- Oversaw successful planning and execution of staff meetings, parties and events.
- Dealing with all queries from various HR departments that fall under PVT security sector
- Providing skills and systems training for HR management and staff
- Virtual training sessions with staff to upskill them on the membership benefits
- Resolving all client complaints promptly
- Arranging medical cards and courier services
- All other office duties
Administrative Receptionist
Virgin Mobile SA
Johannesburg
03.2018 - 08.2019
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Screened visitors and issued badges to maintain safety and security.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone or postal mail.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled and confirmed appointments and meetings for senior management team.
- Responded to inquiries from callers seeking information.
- Coordinated catering and set up conference rooms for corporate and client meetings.
- Provided callers with address, directions, company website and related information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained confidentiality of information regarding clients and company.
Sales Administrator
Auto Mobile Association of SA
Johannesburg
01.2009 - 11.2018
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Planned and directed staff training and performance evaluations.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Running daily reports on the Nova system
- Answering All inbound calls and making outbound sales calls ( cold calling)
- Data capture on daily figures
- Checking all membership card orders
- Sending of sales reports for the team
- All other sales and admin duties
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Researched competitors' activities and products to uncover new trends
Education
High School Diploma -
Westbury Secondary School
Johannesburg 01.2005 - 12.2005
Skills
Effective selling techniques
undefinedTimeline
Sales Supervisor
Ke Ya Gae Ka Lerato Financial and Burial Solutions
11.2021 - Current
Administrator and Backoffice Support
Affinity Health Insurance ( Benoni )
01.2019 - 09.2021
Administrative Receptionist
Virgin Mobile SA
03.2018 - 08.2019
Sales Administrator
Auto Mobile Association of SA
01.2009 - 11.2018
High School Diploma -
Westbury Secondary School
01.2005 - 12.2005
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