Fabian Marco Katsen
Johannesburg
Summary
Fabian is a highly skilled POS business development specialist with a proven track record of acquiring new business relationship and deepening existing relationship by understanding client's business needs and tailoring solutions to meet clients demands. He demonstrates a high level of ethics and creative revenue generation ideas.
Fabian is able to adapt to the unique requirements of each client and ensure that they have the tools and resources they need to thrive. This approach benefits the client and help build long-term relationships based on trust and understanding.
Overview
17
17
years of professional experience
9
9
years of post-secondary education
Work History
Relationship Banker
Capitec Bank Business
Johannesburg
03.2020 - Current
- Increase cross-selling success by proactively identifying client needs and suggesting appropriate POS financial solutions.
- Collaborated with branch team members to improve overall performance and achieve sales targets.
- Creating new business by cold calling and following up on sales leads.
- Providing daily, weekly, monthly and ad hoc reports as required.
- Networking across the geographic area to enable and optimise sales opportunities
- Responsible for the quality of merchant applications and merchant administration
Merchant Services Representative
Capitec Bank Retial Banking
Cape Town
10.2011 - 02.2020
- Installing of POS devices
- Training merchant on POS devices according to Master/Visa card regulations.
- Submitting completed & accurate sign off documents on a daily basis to the admin department.
- Resolve queries telephonically and provide customer support on and off site.
- Completing all reports & it to the relevant internal stakeholders.
- Schedule merchant site visits to ensure customer service levels are optimised.
Technical Support Representative
Blue Label Telecoms Group
Cape Town
01.2008 - 09.2011
- Ensuring that deadlines & targets are met timeously in a cost-effective manner.
- Training merchants in a professional manner in terminal deployed.
- Update, resolve and manage work related tasks on Ulysses system.
- Providing callout support to all merchants for maintenance and repairs.
Education
CompTIA Diploma A+ - Computer Installation And Repair Technology
Boston City Business College
Cape Town 01.2001 - 10.2003
High School Diploma -
Grassy Park High
Cape Town 01.1995 - 12.2000
Skills
Relationship building and management
Negotiation expertise
Sales and marketing
Problem-Solving
Excellent Communication
Teamwork and Collaboration
Planning and Coordination
Self-Motivated
Active Listening
Good Telephone Etiquette
Written Communication
Dependable and Responsible
Multitasking Abilities
Decision-Making
Languages
English
Advanced (C1)
Afrkaans
Intermediate (B1)
Timeline
Relationship Banker
Capitec Bank Business
03.2020 - Current
Merchant Services Representative
Capitec Bank Retial Banking
10.2011 - 02.2020
Technical Support Representative
Blue Label Telecoms Group
01.2008 - 09.2011
CompTIA Diploma A+ - Computer Installation And Repair Technology
Boston City Business College
01.2001 - 10.2003
High School Diploma -
Grassy Park High
01.1995 - 12.2000
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