Summary
Overview
Work History
Education
Skills
Reading Books, Newspapers, Listening to soft Music
Timeline
Generic
Innocent Thembinkosi Zungu

Innocent Thembinkosi Zungu

Supply Chain / Logistics /Business Development
Pretoria,GP

Summary

Strong background in Logistics, Shipping and Supply Chain Have Passion and flair for Entrepreneurship, Innovation, Cargo management, International Trade, Business Analytics, and business ever-changing landscape. I enjoy working in an international business environment within Air, Rail, and Road. I like to be uncomfortable because that is where I grow and learn new things around me all the time and get to have strong clarity and understanding. I invest in developing myself, others, and learn from those who have traveled the leadership journey. I network and build relationships. I love traveling, learn a lot from nature, spending time with my family, and draw inspiration from those that know and understand their purpose of existence.

Overview

19
19
years of professional experience
2
2
years of post-secondary education

Work History

Project Fieldwork Operations Officer

Department of Statistics South Africa
Pretoria, Guateng
12.2021 - 04.2022
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Worked with customers to understand needs and provide excellent service.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.
  • Collaborated with team members to achieve target results.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Prepared variety of different written communications, reports and documents.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Monitored company inventory to keep stock levels and databases updated.
  • Managed team of employees, overseeing hiring, training, and professional growth of employees.
  • Used coordination and planning skills to achieve results according to schedule.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed team communications and information for meetings.

Business Development & Projects Manager

Toks Logistics
Pretoria, Gauteng
03.2014 - 12.2020
  • Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
  • Created reports and presentations detailing business development activities.
  • Directed successful SEO and link-building campaign to increase website's credibility and drive traffic.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Compiled product, market and customer data to generate informed sales and profit projections.
  • Reached out to potential customers via telephone, email and in-person inquiries.
  • Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
  • Devised effective marketing, sales and other promotional initiatives.
  • Performed research to uncover potential target areas, markets and industries.
  • Worked with existing customers to increase purchases of products and services.
  • Strategized and implemented successful approaches to revitalize underperforming product lines and create profit-generating enterprises.
  • Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
  • Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.

Supervisor : Logistics,Procurement & Warehousing

ExecuJet Aviation Group
Lanseria , GAuteng
07.2012 - 02.2014
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Developed team communications and information for meetings.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Worked with customers to understand needs and provide excellent service.
  • Created plans and communicated deadlines to complete projects on time.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Input, analyzed and reported on data covering all aspects of procurement operations.
  • Built relationships with vendors to negotiate ideal terms for purchases.
  • Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
  • Procured materials for squadron maintenance and repair services.
  • Developed and strengthened supplier relationships.
  • Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
  • Reduced production downtime by overseeing quality control and assembly.
  • Performed yearly store audits in collaboration with managers, designers and sales associates to provide feedback.
  • Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.
  • Received and processed stock into inventory management system.

Certified International Specialist : Inhouse

Department of International Relations
Pretoria, Gauteng
06.2011 - 07.2011
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Increased customer satisfaction by resolving issues.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Used coordination and planning skills to achieve results according to schedule.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed team communications and information for meetings.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Collaborated with team members to achieve target results.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Courier, Customer Service Agent, Operations Assist

DHL
Durban, Richardsbay and Pretoria, KZN and Gauteng
05.2007 - 06.2011
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Gathered, organized and modeled data to assist management in making key decisions.
  • Answered customer inquiries regarding shipments and provided updates on package arrival.
  • Managed and maintained file system covering expenses, reports and support documentation.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Prepared and proofread reports detailing operations activities.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Provided primary customer support to internal and external customers.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Followed company policies and procedures during shift.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Informed customers of discounts, special offers and programs to enhance customer experience.
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
  • Assisted operations manager with planning of routine operations and special projects.
  • Conducted inspections of facility and executed corrective actions to optimize safety and sanitation.

Trainee in Freight Handling Logistics : Leanership

South African Cargo Services
Durban , KwaZulu Natal
03.2005 - 12.2007
  • Participated in team-building activities to enhance working relationships.
  • Monitored company inventory to keep stock levels and databases updated.
  • Delivered services to customer locations within specific timeframes.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Improved operations through consistent hard work and dedication.
  • Developed and maintained courteous and effective working relationships.
  • Worked with customers to understand needs and provide excellent service.
  • Onboarded new temps by entering employee information into systems.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Administrator & Invigilator

UNISA
Durban, KwaZulu Natal
01.2002 - 02.2005
  • Entered and maintained departmental records in company database.
  • Managed bi-weekly payroll employees, as well as insurance matters, workman's compensation and compliance reporting.
  • Devised and implemented improvements to reporting procedures.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Confirmed accurate completion of forms and reports for admission, transfer or discharge of each program participant.

Education

Business Management, Logisitcs And Supply Chain

University of Stellenbosch Business School
Capetown
11.2019 - Current

Skills

    Project plans and diagrams

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Reading Books, Newspapers, Listening to soft Music

Theory by Otto Schummer, Sales Dog, Marketing by Lamb

Timeline

Project Fieldwork Operations Officer

Department of Statistics South Africa
12.2021 - 04.2022

Business Management, Logisitcs And Supply Chain

University of Stellenbosch Business School
11.2019 - Current

Business Development & Projects Manager

Toks Logistics
03.2014 - 12.2020

Supervisor : Logistics,Procurement & Warehousing

ExecuJet Aviation Group
07.2012 - 02.2014

Certified International Specialist : Inhouse

Department of International Relations
06.2011 - 07.2011

Courier, Customer Service Agent, Operations Assist

DHL
05.2007 - 06.2011

Trainee in Freight Handling Logistics : Leanership

South African Cargo Services
03.2005 - 12.2007

Administrator & Invigilator

UNISA
01.2002 - 02.2005

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Innocent Thembinkosi ZunguSupply Chain / Logistics /Business Development