Ditsietsi Maffa
Retail Sales Manager
Roodepoort
Summary
Dedicated Retail Sales Manager with background in staff oversight and maximizing productivity. Knowledgeable in current merchandising trends, customer needs and shrink reduction. Successful career history comprising more than 6 years.
Overview
6
6
years of professional experience
Work History
Store Sales Manager
Checkers
Roodepoort
04.2019 - Current
- Managing displays and replenished stocks according to company standards
- Dealing with and resolving customer complaints and queries
- Planning and evaluating promotion
- Analyzing and dealing with reports
- Overseeing the security and maintenance of the store, goods and staff according to set policies and procedures
- Maintaining suitable stock levels and availability
- Maintaining the hygiene, health and safety compliance standards for the supermarket, its staff and the products
- Monitoring product availability levels and replenished stock
- Managing all staffing requirements, including arranging training and development.
Trainee Manager
Checkers
W & R SETA
03.2018 - 03.2019
- Learnership to check each and every shelf if there is stock and restock empty shelves
- Provided customers with proper guidance and direction while shopping
- Assisted in the receiving department, prepared and worked on daily reports
- Administered and controlled financial transactions
- Supervised all customer services activities, ensured complete satisfaction
- Assisted front end (till points) and performed chief cashier duties
- Acted as a liaison between different departments and senior staff members with effective communication and screening
- Cultivated and maintained an environment that promoted respect of diverse backgrounds and company policies
- Delivered professional administrative support to senior management to improve day to day operations.
Education
Advanced Diploma In Business Management - Business Management
12.2021
National Diploma In Business Management - Business Management
12.2018
Matric Certificate - undefined
Skills
Sales Management
Query & Conflict Resolution
Health & Safety Compliance
Store Leadership
Merchandising & Demand Planning
Team Management
Training, Coaching & Mentoring
Promotional Planning
Strategy Execution
Process Improvement
Requirements Identification & Implementation
Report Writing & Analysis
Crisis & Change Management
Query & Conflict Resolution
Stakeholder Engagement
Customer Service & Support
Customer Relationship Management
Supplier Liaison
Strategic Planning
Time Management
Analytical Thinking
Additional Information
Additional information required will be provided upon request.
Professional Capabilities
- Developing teams through motivation, coaching, and product knowledge education.
- Delivering excellent service to ensure high levels of customer satisfaction.
- Motivating the team to meet objectives by training and mentoring staff.
- Creating strategies to attract new customers, expand store traffic, and enhance profitability.
- Hiring, training, and overseeing new staff.
- Responding to customer complaints and concerns in a professional manner.
- Ensuring store compliance with health and safety regulations.
- Developing and arranging promotional material and in-store displays.
- Undertaking store administration duties such as managing store budgets and updating financial records.
- Monitoring inventory levels and ordering new items.
Own Vehicle
Yes
Personal Information
- ID Number: 9308150965083
- Date of Birth: 08/15/93
- Driving License: Code C1
References
Mrs Prunella Vena, Admin Manager, Checkers, 0112198880, 0813872049
Timeline
Store Sales Manager - Checkers
04.2019 - Current
Trainee Manager - Checkers
03.2018 - 03.2019
MANCOSA - Advanced Diploma In Business Management, Business Management
South West Gauteng College - National Diploma In Business Management , Business Management
Mashooro High School - Matric Certificate,