NKADIMENG TSHEPISHO LOKWA
Mmanganeng Sekhukhune Limpopo
Summary
Dynamic and results-driven professional with a robust skill set in communication, problem-solving, and strategic planning. Demonstrates expertise in team leadership, stakeholder liaison, and regulatory compliance, ensuring seamless project planning and coordination. Adept at managing client communications and complaint resolution while maintaining a customer-focused approach. Committed to excellence with proven abilities in data analysis, public speaking, and active listening. Career goals include leveraging analytical and critical thinking skills to drive organisational success and enhance operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CSA
Department of Education, Manganeng Primary school
08.2025 - 11.2025
- Assisted learners in class with assessments.
- Provided additional lessons for struggling learners.
- Performed cleaning duties as required.
- Maintained class register accurately.
WIL contract
Department of Justice and Constitutional Development
08.2023 - 04.2025
- Captured files on ICMS.
- Registered new files on ECMS.
- Worked on the DCRS machine where I was responsible for adding cases for court proceedings.
- Responsible for writing letters for people who have attended court.
- Helping in the distribution of important documents and information to the relevant stakeholders.
- Helping clients who had to enquire and obtain information thereof.
- Making photocopies and responsible for sending out emails to the relevant people.
- Maintaining a good filing system ensuring that every file is in the correct place and it will be simple to trace thereof.
- Updating register and compiling statistics at the end of the day.
- Registering each file that is opened and keep track of its movement.
- Operated switchboard and transferred the line to the suitable office.
- Maintaining a leave register and captured leaves on PERSAL.
- Assisting in maintaining the attendance register.
- Taking minutes during meeting and prepare the agenda.
- Communicating with various suppliers.
- Requesting quotation from different suppliers.
- Applying budgets for office furniture.
- Managed stock control of the office stationary by keeping registers of the stock updated.
- Keeping and updating all records on asset register.
- Exposure in the three spheres of government.
- Familiar with the department's policies.
- Extensive knowledge in accountability and responsibility.
- Knowledge with instrumental and line functions in as far as our department is divided.
- Enthusiastic, positive, quick and very respectful.
- Complied with all policies of department.
- Familiar with the constitution of the country, and basic human rights.
- Applied Batho Pele principle while at work and satisfy client.
- Exposed to different courts and knows their jurisdictions court; criminal court, district court, maintenance court, civil and small claims court.
- Calling clients and takes call from them to enquire and provide information and booklets to communities.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
- Picked up additional tasks to aid team success.
- Enhanced working relationships by participating in team-building activities.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Trained and mentored employees to maximise team performance.
- Met schedule using excellent planning and coordination skills.
- Prepared range of written communications, documents and reports.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Developed team communications and information for meetings.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Developed excellent working knowledge of industry trends and improvements in processes.
Education
National N Diploma - Public Management
Sekhukhune Tvet college
Sekhukhune, Limpopo2025
Skills
Communication
Ms office
Problem solving
Team building
Time management
Willingness to learn
Document management
Court procedure knowledge
Client communication
Information distribution
File tracking
Meeting coordination
Stakeholder liaison
Customer engagement
Complaint resolution
Team collaboration
Data analysis
Attendance management
Asset tracking
Quotation requests
Regulatory compliance
Communication skills
Problem-solving
Calm under pressure
Active listening
Leadership
Team leadership and motivation
Commitment to excellence
Public speaking
Analytical and critical thinking
Customer focused
Strategic planning
Health and safety awareness
Task collaboration
MS Office Suite
Complaint handling and resolution
Public Relations
Project planning and coordination
Certification
- National Senior Certificate: Sepedi Home Language, English First Additional Language, Mathematics, Geography, Life Sciences, Physical Sciences
- RAMPHELANE SECONDARY SCHOOL, [MANGANENG] - 2014
Languages
ENGLISH
References
- SHEBU RCP, COURT MANAGER, DEPARTMENT OF JUSTICE AND CONSTITUTIONAL DEVELOPMENT, 060 836 9027, plshebu@justice.gov.za
- SEOLOANA MP, COURT INTERMEDIARY, SUPERVISOR, DEPARTMENT OF JUSTICE AND CONSTITUTIONAL DEVELOPMENT, 078 323 7223, mseoloana@gmail.com
- MAAPEA S, DCRS CLERK, MENTOR, DEPARTMENT OF JUSTICE AND CONSTITUTIONAL DEVELOPMENT, 072 550 7525, smaapea@justice.gov.za
Licenses
Driver's license CODE C1
Personal Information
Timeline
CSA
Department of Education, Manganeng Primary school
08.2025 - 11.2025
WIL contract
Department of Justice and Constitutional Development
08.2023 - 04.2025
National N Diploma - Public Management
Sekhukhune Tvet college