Sphelele Mbatha

• Reduced account delinquency rates by educating customers on financial planning and offering tailored solutions for debt repayment.
• Increased company revenue with consistent follow-ups on outstanding debts and maintaining detailed records of collection efforts.
• Established positive rapport with customers during difficult conversations, leading to more cooperative attitudes towards settling unpaid balances.

• Exceeded performance goals through proactive outreach efforts and exceptional negotiation skills in securing repayment agreements.
• Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
• Demonstrated adaptability by working effectively under pressure while managing a large portfolio of delinquent accounts.
• Enhanced client relations, resolving disputes and clarifying billing issues to ensure timely payments.

Experienced chef with extensive knowledge of food and dedication to delivering first class customer service.