Ezanokuhle Xokiso

Student

Summary

Dynamic and detail-oriented professional with experience at Abathuthuzeli Funeral Parlour, excelling in customer service and office management. Proven ability in data entry and effective verbal communication, fostering positive client relationships and ensuring a welcoming environment. Recognized for maintaining an organized reception area, enhancing visitor experiences and satisfaction.

Overview

years of professional experience

Languages

Work History

Receptionist

Abathuthuzeli Funeral Parlour

01.2023 - 12.2023

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Responded to inquiries from callers seeking information.
Resolved customer problems and complaints.
Confirmed appointments, communicated with clients, and updated client records.
Kept reception area clean and neat to give visitors positive first impression.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Cashier

QH Corner

11.2021 - 01.2022

Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Welcomed customers and helped determine their needs.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.

Education

No Degree - Ancillary Health Care Work

St Chris College

East London, South Africa

04.2001 -

Skills

Data entry

Telephone skills

File management

Office management

Time management

Verbal and written communication

Greeting and seating clients

Phone etiquette

swimming , reading , cooking

As a young girl growing up in the rural areas , cooking was a way of connecting the family because everyone had been too busy during the day . Dinner time was the perfect escape from life , and that is where my love for the kitchen started.

Having moved to the city a few years later my mom had introduced my little sister and I to swimming so we could learn water safety , I instead fell in-love with the water . Since i was new to everything in the big city , i struggled to find my outer voice s o i found a way to silence the one in my head instead , and that's when i fell in-love with reading , the smell of a good book calms me down in ways unimaginable .

Timeline