Ewan Smit

• Assistant Branch Manager's tasks and:
• Reviewed and analysed sales data to identify growth opportunities.
• Managed daily operations to ensure smooth running of the branch.
• Optimised financial procedures for improved fiscal management.
• Ensured compliance with company policies, maintaining ethical standards.
• Coordinating and ensuring efficient operation of the branch.
• Maintaining client service excellence and coordinating marketing and sales initiatives.
• Acting as a team leader as first point of reference for coaching and personnel issues

Reference: Ncobile Ranaka (Regional Manager):0815666640

• Partnered with Branch Manager to devise effective operational strategies.
• Coordinated with other branches for unified business approach.
• Oversaw employee scheduling, improving overall productivity levels.
• Identified new business opportunities for increased market share.
• All the above and Co-coordinating and monitor in branch risk and process compliance Performance Management, motivate and
  support,
• Client Services and relation to complaints and
  compliments.
• ATM technical support and services. ATM replenishment.
  Onboarding new employees, Arrears investigation,
  ATM monitoring. Branch Technical support and IT
  support.
• Staff planning, Determine staff’s training needs
  and highlighting training deficiencies. Fraud prevention
  and detecting. Document scrutinizing and approval. Fraud
  Training.

Opening accounts, telemarketing

Teller services: deposit and
enquiries,

Issuing of loans,

Transactions, issuing of
insurance products, customer Services, sales,
admin, filing,

Mandating of loans and Accounts,
retaining of customer relations.

• Provided support to manager during audits, ensuring accurate reports.
• Maintained high standards of store cleanliness, enhancing shopping experience for customers.
• Managed cash registers accurately reducing discrepancies at end of day reconciliation.
• Improved customer service by implementing new procedures and protocols.

Reference: Roberto Carraro: 0122502638/0833903684

• Assisted customers with product selection for optimal satisfaction.
• Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
• Managed till operations smoothly, reducing waiting time for customers.
• Collaborated effectively with team members to meet sales targets.

Reference: Roberto Carraro: 0122502638/0833903684