Windows 10/11
EVENCE Mohau LANGA
IT Support Technician Junior Software Developer
Johannesburg,GP
Summary
Dedicated IT Support Specialist and Software Developer with proven experience in network administration, remote technical support, IT infrastructure monitoring, and modern web development. Skilled in diagnosing complex hardware/software issues, managing servers, deploying secure systems, and delivering user-centered IT solutions. Highly proactive, reliable, and passionate about improving business technology operations.
Overview
3
3
years of professional experience
1
1
Certification
3
3
Languages
Work History
IT Support Specialist
Magnolia Tree Fibre
05.2024 - Current
- Maintain and troubleshoot full network infrastructure: servers, laptops, switches, wireless systems & UPS.
- Provide onsite and remote support with fast turnaround within SLA.
- Monitor systems, run health checks, maintain documentation & ensure uptime.
- Install and configure OS, approved software, and hardware.
- Manage user onboarding/offboarding, accounts & access permissions.
- Maintain asset register, ensure cybersecurity compliance & system performance.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and printer.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Enhanced system performance by identifying and resolving technical issues promptly.
- Streamlined IT processes for increased efficiency and reduced downtime.
- Contributed to the development of an internal training program for new IT Technical Support Specialists, enhancing team proficiency levels across various technologies.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Managed over 20 customer calls per day
Founder & Manager
Maatla IT Solutions (www.maatlasolutions.co.za)
04.2024 - Current
- Built and manage 6 professional business websites, including domains, hosting, security, backups & email systems.
- Provide full IT consultancy and digital solutions for SMEs.
- Configure DNS, SSL, email hosting and optimize website performance.
- Websites created: www.baalperazim-ss.co.za, www.mytezasteelfab.co.za, www.novatechsupplies.co.za, www.keajoyglobal.co.za, www.maatlasolutions.co.za, www.sedibasabanna.co.za.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Implemented efficient operational processes to optimize productivity and resource allocation.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Achieved long-term sustainability for the organization through responsible decision-making processes grounded in ethics.
- Managed over 5 customer calls per day
Remote IT Support Specialist
Baalperazim Spares and Suppliers
04.2023 - Current
- Administer POS systems and create digital dashboards for sales insights.
- Provide remote troubleshooting for hardware, software & network issues.
- Maintain server security, backups, and performance monitoring.
- Manage IT documentation, system audits & asset records.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Used ticketing systems to manage and process support actions and requests.
- Managed over 5 customer calls per day
IT Support Specialist Intern
Net Nine Nine
03.2023 - 04.2024
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
- Created user accounts and assigned permissions.
- Helped streamline repair processes and update procedures for support action consistency.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Developed and implemented preventive maintenance procedures.
- Assisted in development of system security protocols.
- Generated reports to track performance and analyze trends.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Managed over 30 customer calls per day
Education
National Diploma - Information Technology, Software Development
Tshwane University of Technology
Soshanguve, South Africa01.2023
Matric - Commerce
PT Matlala Secondary School
Limpopo, South Africa01.2015
Skills
Operating Systems: Windows, Linux
Software
Postman (API testing)
Cisco Packet Tracer
Azure Portal
VMware / VirtualBox
Active Directory
Microsoft 365 Admin Center
TeamViewer & AnyDesk
Git / GitHub Desktop
Visual Studio
Nodejs
Chrome DevTools
WordPress
PhpMyAdmin
Postgres (Supabase)
Microsoft Office (Word, Excel, PowerPoint)
Certification
Full Stack Developer Certificate
Interests
Cybersecurity & Ethical Hacking
Software Development & Automation
Networking & System Administration
Open-Source Contributions
Web Development & UI/UX
Data Analytics & Visualization
References
- Upon Request
Timeline
IT Support Specialist
Magnolia Tree Fibre
05.2024 - Current
Founder & Manager
Maatla IT Solutions (www.maatlasolutions.co.za)
04.2024 - Current
Remote IT Support Specialist
Baalperazim Spares and Suppliers
04.2023 - Current
IT Support Specialist Intern
Net Nine Nine
03.2023 - 04.2024
National Diploma - Information Technology, Software Development
Tshwane University of Technology
Matric - Commerce
PT Matlala Secondary School