Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
References
Timeline
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EVENCE Mohau LANGA

EVENCE Mohau LANGA

IT Support Technician Junior Software Developer
Johannesburg,GP

Summary

Dedicated IT Support Specialist and Software Developer with proven experience in network administration, remote technical support, IT infrastructure monitoring, and modern web development. Skilled in diagnosing complex hardware/software issues, managing servers, deploying secure systems, and delivering user-centered IT solutions. Highly proactive, reliable, and passionate about improving business technology operations.

Overview

3
3
years of professional experience
1
1
Certification
3
3
Languages

Work History

IT Support Specialist

Magnolia Tree Fibre
05.2024 - Current
  • Maintain and troubleshoot full network infrastructure: servers, laptops, switches, wireless systems & UPS.
  • Provide onsite and remote support with fast turnaround within SLA.
  • Monitor systems, run health checks, maintain documentation & ensure uptime.
  • Install and configure OS, approved software, and hardware.
  • Manage user onboarding/offboarding, accounts & access permissions.
  • Maintain asset register, ensure cybersecurity compliance & system performance.
  • Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
  • Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and printer.
  • Reduced support tickets through proactive maintenance of hardware, software, and systems.
  • Collaborated with cross-functional teams to develop and implement IT solutions.
  • Enhanced system performance by identifying and resolving technical issues promptly.
  • Streamlined IT processes for increased efficiency and reduced downtime.
  • Contributed to the development of an internal training program for new IT Technical Support Specialists, enhancing team proficiency levels across various technologies.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Managed over 20 customer calls per day

Founder & Manager

Maatla IT Solutions (www.maatlasolutions.co.za)
04.2024 - Current
  • Built and manage 6 professional business websites, including domains, hosting, security, backups & email systems.
  • Provide full IT consultancy and digital solutions for SMEs.
  • Configure DNS, SSL, email hosting and optimize website performance.
  • Websites created: www.baalperazim-ss.co.za, www.mytezasteelfab.co.za, www.novatechsupplies.co.za, www.keajoyglobal.co.za, www.maatlasolutions.co.za, www.sedibasabanna.co.za.
  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
  • Established a successful business by identifying market needs and developing innovative solutions.
  • Implemented efficient operational processes to optimize productivity and resource allocation.
  • Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
  • Achieved long-term sustainability for the organization through responsible decision-making processes grounded in ethics.
  • Managed over 5 customer calls per day

Remote IT Support Specialist

Baalperazim Spares and Suppliers
04.2023 - Current
  • Administer POS systems and create digital dashboards for sales insights.
  • Provide remote troubleshooting for hardware, software & network issues.
  • Maintain server security, backups, and performance monitoring.
  • Manage IT documentation, system audits & asset records.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Configured and tested new software and hardware.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed over 5 customer calls per day

IT Support Specialist Intern

Net Nine Nine
03.2023 - 04.2024
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Researched and identified solutions to technical problems.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Monitored system performance to identify potential issues.
  • Installed and configured operating systems and applications.
  • Tested new software and hardware prior to deployment.
  • Created user accounts and assigned permissions.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Developed and implemented preventive maintenance procedures.
  • Assisted in development of system security protocols.
  • Generated reports to track performance and analyze trends.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Prepared project presentations and reports to assist senior staff.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Managed over 30 customer calls per day

Education

National Diploma - Information Technology, Software Development

Tshwane University of Technology
Soshanguve, South Africa
01.2023

Matric - Commerce

PT Matlala Secondary School
Limpopo, South Africa
01.2015

Skills

Operating Systems: Windows, Linux

Networking: TCP/IP, DHCP, DNS, VLANs

Cloud & Servers: Backups, User Admin, Access Control

Remote Tools: TeamViewer, AnyDesk, RDP

Version Control: Git & GitHub

POS Systems & Dashboards

Hosting: PythonAnywhere, Render, Railway, and Direct Domain

Software

Windows 10/11

Postman (API testing)

Cisco Packet Tracer

Azure Portal

VMware / VirtualBox

Active Directory

Microsoft 365 Admin Center

TeamViewer & AnyDesk

Git / GitHub Desktop

Visual Studio

Nodejs

Chrome DevTools

WordPress

PhpMyAdmin

Postgres (Supabase)

Microsoft Office (Word, Excel, PowerPoint)

Certification

Full Stack Developer Certificate

Interests

Cybersecurity & Ethical Hacking

Software Development & Automation

Networking & System Administration

Open-Source Contributions

Web Development & UI/UX

Data Analytics & Visualization

References

  • Upon Request

Timeline

IT Support Specialist

Magnolia Tree Fibre
05.2024 - Current

Founder & Manager

Maatla IT Solutions (www.maatlasolutions.co.za)
04.2024 - Current

Remote IT Support Specialist

Baalperazim Spares and Suppliers
04.2023 - Current

IT Support Specialist Intern

Net Nine Nine
03.2023 - 04.2024

National Diploma - Information Technology, Software Development

Tshwane University of Technology

Matric - Commerce

PT Matlala Secondary School
EVENCE Mohau LANGAIT Support Technician Junior Software Developer