Summary
Overview
Work History
Education
Skills
Certification
Timeline
Evelyn  Wafawarova

Evelyn Wafawarova

Cape Town

Summary

Driven and adaptable professional with experience in Customer Service , where I enhanced customer satisfaction and increased sales through expert customer needs assessment and relationship building. Excelled in an internship at Sam’s Gardens, demonstrating strong problem-solving skills and adaptability. Proficient in MS Office and bilingual in English, showcasing a commitment to achieving results through sales expertise and effective communication. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Assistant

China Town
02.2023 - 12.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.

Volunteer - Devotional Leader

Chinyaradzo Children’s Home
10.2021 - 01.2022

Devotional Leader, 2 days/Week

• Learning new songs, Reading Scriptures, Bible Stories and characters

•Praying

Internship Student

Sam’s Gardens and Accommodation
09.2020 - 06.2021
  • Developed professional skills through hands-on experiences, including time management and effective communication.
  • Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
  • Sorted, organized, and maintained files.
  • Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.

• Manage the reservations and bookings process, taking and confirming reservations, answering questions about property and handling changes and cancellations

•Providing Customer Service, assisting with check-in and check-out

• Helping to design outdoor spaces, including gardens, patios and walkways.

Education

Certificate - English-as-a-Second-Language Education

TEFL On The Beach, Thailand
04.2024

Bachelor Of Science - Sociology

University of Zimbabwe , Harare, Zimbabwe
08.2022

Skills

  • Goal-Oriented
  • Sales expertise
  • Customer Needs Assessment
  • Adaptability and Flexibility
  • MS office
  • Guest service
  • Email
  • English both written and verbal
  • Problem solving
  • Team player

Certification

TEFL certificate

Timeline

Sales Assistant - China Town
02.2023 - 12.2023
Volunteer - Devotional Leader - Chinyaradzo Children’s Home
10.2021 - 01.2022
Internship Student - Sam’s Gardens and Accommodation
09.2020 - 06.2021
TEFL On The Beach - Certificate , English-as-a-Second-Language Education
University of Zimbabwe - Bachelor Of Science , Sociology
Evelyn Wafawarova