Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evelyn Mamello Morapedi

Customer Service Consultant
Ennerdale

Summary

My background has equipped me with relevant skills for this role and in dealing with customers, I’m ambitious and determined to achieve my goals.

My long-term goals is to grow with a company where I can continue to learn, take on additional responsibilities, and contribute as much as I can.

One of my biggest strengths is my communication skills. I work very well with all kinds of people; I keep this in mind when I communicate tasks that need to be accomplished with positive reinforcement and awareness of what others are working on.

Looking for better career prospects, professional growth, and work opportunities.

Need a change in career direction.

Looking for new challenges at work.

Overview

10
10
years of professional experience
4
4
Languages

Work History

Customer Services Consultant

Smollan Group (PepsiCo)Simba
01.2026 - Current
  • Customer handling
  • Client Services
  • Administration
  • Confirming orders & order numbers on Laminin
  • Keep Records of customer interactions

Customer Services Consultant

Smollan Group (Tiger Brands)
06.2025 - 01.2026
  • Handling customers
  • Solving customer queries
  • Client services
  • Internal Sales -Taking orders from TBFS:

Status 7

  • Booking customers who are under Status 7
  • Confirming orders with Unitrade Management Services, The Buying Exchange Group Company, and Independent Buying Consortium (Shield)
  • Handling OK Franchise Division orders
  • E-commerce: double-checking captured orders

Telesales/ Sales Administrator

Douglasdale
01.2016 - 09.2020
  • Front-desk switchboard and reception duties.
  • Internal sales (Telesales)
  • Invoicing
  • Ordering
  • Reconciling Drivers end of day work
  • Data capture /Compile spread
  • Taking orders and Process orders
  • Maintain customers’ accounts and databases by updating account information.
  • Send daily and weekly reports
  • Set up new customer accounts by recording account information.
  • Keep records of customer interactions and transactions.
  • Be up to date with all products and services provided by the company.
  • Contribute to team effort by accomplishing related results as needed.
  • Invoicing and balancing stock.
  • Supporting the sales department with General administrative duties.

Education

Matric - English, Sesotho, Public Administration, History, Geography, Biology, Intro to Criminology

Sharpeville Tech School

Skills

Customers orientated

Peoples person

Team player

Client services

Solving customer queries

self motivated

Ambitious and determined to achieve goals Attention to detail

Good Communication skills, strong email etiquette skills,

Work very well with all kinds of people, Ability to work under pressure

Reliable, Customer service and customer focused skills, Honesty

Computer skills

Meeting deadlines, being Precise and a team player

Ability to work without constant supervision

Timeline

Customer Services Consultant

Smollan Group (PepsiCo)Simba
01.2026 - Current

Customer Services Consultant

Smollan Group (Tiger Brands)
06.2025 - 01.2026

Telesales/ Sales Administrator

Douglasdale
01.2016 - 09.2020

Matric - English, Sesotho, Public Administration, History, Geography, Biology, Intro to Criminology

Sharpeville Tech School
Evelyn Mamello MorapediCustomer Service Consultant