EVANS LEBATAMELA MOHLALA
Burgersfort
Summary
Results-driven banking, retail and customer service professional with experience in financial product sales, customer relationship management, retail operations and data capturing. Consistently delivers excellent customer service, exceeds sales targets and maintains accurate records. Proficient in Microsoft Office with strong communication, problem-solving and teamwork skills.
Overview
1
1
year of post-secondary education
6
6
years of professional experience
Work History
Bank Advisor
FNB
Bugersfort
02.2025 - 08.2025
- Conducted detailed financial needs analyses to build personalized plans for clients.
- Suggested appropriate investment, wealth, and life insurance solutions that match a client's risk profile.
- Meeting with customers inside the branch or digitally to review their portfolios and long-term goals.
- Assisting with cash flow management, retirement planning, estate planning, and risk mitigation.
- Following local regulatory standards, such as the Financial Advisory and Intermediary Services (FAIS) Act in South Africa.
- Resolved customer complaints effectively and promptly to enhance satisfaction.
- Educated clients about bank products and services to meet their needs.
- Assisted customers with account inquiries and transaction processes.
Cellphone Consultant
Mr Price Money
Burgersfort
02.2022 - 01.2023
- Sold mobile and financial products.
- Processed customer applications.
- Delivered excellent customer service.
- Analyzed customer data to improve service offerings and drive engagement.
- Conducted market research to identify trends and inform strategic decisions.
Data Capturer
Solidarity Health Fund Care NGO
Burgersfort
07.2021 - 12.2022
- Captured and entered patient information into electronic health records system.
- Maintained data accuracy by verifying information against original documents.
- Collaborated with healthcare staff to gather necessary data for reporting.
- Organized and maintained physical and digital files for easy access.
- Conducted regular audits to identify discrepancies in data entries.
Fashion & Cellphone Consultant
Foschini
Bugersfort
04.2021 - 01.2022
- Provided insights on customer behavior to guide marketing strategies.
- Streamlined processes to improve consultant productivity and client satisfaction.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Analyzed customer feedback to improve service delivery and product offerings.
- Set specific goals for projects to measure progress and evaluate end results.
Brand Ambassador
Huawei Pty Ltd
Bugersfort
06.2019 - 11.2020
- Promoted Huawei products.
- Performed product demonstrations.
- Engaged customers to promote Huawei products and services effectively.
- Collaborated with marketing teams to develop promotional strategies and materials.
- Assisted in organizing events to boost brand visibility and customer interaction.
- Maintained up-to-date knowledge of Huawei's latest technology offerings.
- Gathered customer feedback for product development purposes.
Education
Competent Person B -
MQA
Conduct Communication within a Business Environment -
Sebedisang College
Enhance Team Performance -
Sebedisang College
Marketing Management - NQF 4
Sekhukhune TVET College
01.2016 - 12.2016
Matric -
Ratanang Senior Secondary School
Skills
- Banking Products & Services
- Customer Relationship Management
- Sales & Cross-selling
- Cash & Transaction Support
- Data Capturing & Record Keeping
- Microsoft Office
- Communication
- Teamwork
- Time Management
- Problem Solving
- Client portfolio management
- Regulatory compliance
- Market research
- Product knowledge
- Data processing
- Organizational skills
Driver License
Code 10 Driver's Licence
Reference
- Available upon request
Timeline
Bank Advisor
FNB
02.2025 - 08.2025
Cellphone Consultant
Mr Price Money
02.2022 - 01.2023
Data Capturer
Solidarity Health Fund Care NGO
07.2021 - 12.2022
Fashion & Cellphone Consultant
Foschini
04.2021 - 01.2022
Brand Ambassador
Huawei Pty Ltd
06.2019 - 11.2020
Marketing Management - NQF 4
Sekhukhune TVET College
01.2016 - 12.2016
Competent Person B -
MQA
Conduct Communication within a Business Environment -
Sebedisang College
Enhance Team Performance -
Sebedisang College
Matric -
Ratanang Senior Secondary School