Evans Mulunda
Senior Sales Specialist
RANDBURG
Summary
Motivated Sales Engineer with proven track record of building and growing sales territories in competitive environments. Dedicated to building rapport and maintaining loyal customer relationships through understanding needs and creating individual solutions. Offering deep technical acumen with strong communication skills to help customers understand product offerings.
Overview
14
14
years of professional experience
1
1
Certificate
4
4
Languages
11
11
years of post-secondary education
Work History
Technical Sales Engineer
Industrial Automation & Control
Centurion
11.2021 - Current
- Collaborated with cross-functional teams to develop customized solutions for key accounts, enhancing customer satisfaction.
- Achieved consistent sales growth by staying current on industry developments and adjusting strategies accordingly.
- Increased sales revenue by 90% developing and implementing strategic sales plans and maintaining key client relationships.
- Exceeded quarterly sales targets through effective territory management and relationship building.
- Offer sales consulting on technical designs for OT networks, implementation, deployment and commissioning of technical OT designs
- Offer technical sales support, including recommendations for design upgrades and network design optimization.
- Offer technical training to clients on OT products and OT network including installation, commissioning, and network supervision.
- Manage the bulk of customer calls and email for sales and technical support
Maintenance Engineer
Elgic Mining
Roodepoort
01.2020 - 10.2020
- Reduced downtime through efficient troubleshooting and root cause analysis of equipment failures.
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
- Performed root cause failure analysis on critical equipment, leading to more effective preventative measures.
- Maintained strong relationships with vendors and suppliers, securing high-quality parts at competitive prices for the company.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Established maintenance schedules to ensure timely completion of all required tasks while minimizing disruptions to operations.
- Improved equipment reliability by implementing preventive and predictive maintenance programs through condition based monitoring.
- Utilized variety of software tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Organized and directed maintenance shutdowns and startups.
- Reduced downtime, meticulously scheduling repairs during off-peak hours.
Senior Electronics Engineer
Prosound (Pty) Ltd
RANDBURG
03.2013 - 03.2020
- Authored comprehensive documentation outlining design specifications, test procedures, and troubleshooting guidelines.
- Conducted thorough testing and analysis of electronic systems to ensure reliability, safety, and compliance with industry standards.
- Designed custom solutions for unique client needs, resulting in increased sales opportunities.
- Reduced repairs costs through the optimization of electronic components.
- Identified potential areas of risk mitigation related to component obsolescence or supply chain disruptions.
- Mentored junior engineer to foster professional development and improve overall team performance.
- Handled procurement activities involving negotiations with suppliers while adhering to strict budgetary constraints.
- Provided technical support to clients, resolving issues efficiently and maintaining strong customer relationships.
- Utilized soldering iron to adjust and replace defective or improperly functioning circuitry and electronics components.
- Read blueprints, wiring diagrams, schematic drawings and engineering instructions to properly repair, assemble electronics units.
- Performed preventive maintenance and calibration of equipment and systems.
- Repaired printed circuit boards or subassemblies by replacing electronic and or mechanical components in correct orientation.
- Conducted in-depth defect analysis for completed assemblies and components to root cause level.
- Led product testing, failure investigations and corrective action planning.
- Recommended repair or design modifications of electronics components or systems based on factors such as environment, service or system capabilities.
Repair Technician
Microtronics Manufacturing
RANDBURG
02.2011 - 11.2011
- Consistently maintained a clean, organized, and safe work environment to ensure the efficient completion of repairs and the wellbeing of both employees and customers.
- Maintained inventory of repair supplies and recommended parts to order.
- Inspected and tested, repaired and refurbished products that failed quality control and ensured proper operation before being sold to clients.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Tested parts and components to confirm adherence to manufacturer specifications.
- Conducted thorough diagnostic tests to accurately identify issues and determine appropriate solutions for a variety of devices.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Consistently met or exceeded performance metrics for repair completion times and customer satisfaction ratings.
- Repaired and tested electronic circuit boards, wiring and components.
- Facilitated knowledge sharing among repair team, leading to more efficient problem-solving and skill development.
- Reduced repeat repair rates, meticulously testing devices post-repair to confirm resolution of all issues.
- Enhanced customer satisfaction by providing timely and efficient repair services.
Education
B-Tech Electronic Communication - Electrical, Electronics And Communications Engineering
03.2014 - Current
- Professional Development Studies: Hirschmann Certified Industrial Engineer, February 2024.
- Professional Development Studies: Dante networking Certification - level one, April 2018.
- Professional Development Studies: National certificate in broadcasting engineer, 2010 -2011
- Completed University-level Coursework: National Diploma in Electrical and Electronics Engineering, Vaal university of Technology 2007 -2010.
- Completed University-level Coursework: National Diploma in Electronics Engineering, Copperbelt University 2003 -2005.
Skills
Relationship Building
Customer Support
Technical Troubleshooting
Team Collaboration
Communication Skills
Sales Support
Excellent Communication
Customer Retention
Accomplishments
- Upsold new and advanced products and systems to increase sales 90%.
- Established new accounts to increase annual revenue, identifying potential customers and presenting product solutions.
Certification
Certified Hirschmann Industrial Engineer - 2 year Certification
Timeline
Certified Hirschmann Industrial Engineer - 2 year Certification
02-2024
Technical Sales Engineer - Industrial Automation & Control
11.2021 - Current
Maintenance Engineer - Elgic Mining
01.2020 - 10.2020
University of South Africa - B-Tech Electronic Communication, Electrical, Electronics And Communications Engineering
03.2014 - Current
Senior Electronics Engineer - Prosound (Pty) Ltd
03.2013 - 03.2020
Repair Technician - Microtronics Manufacturing
02.2011 - 11.2011
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Sotho
Intermediate (B1)
Zulu
Beginner (A1)