Evans Chimbishi

Assisted teams in delivering projects on schedule through effective management of group dynamics. Supported collaboration among stakeholders to achieve project goals. Contributed to project efficiency by adopting streamlined processes.

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• Lead infrastructure operations across Active Directory, Exchange, VMware, and Veeam.
• Deployed IBM Flash System and TS4300 Tape Library for high-efficiency storage.
• Migrated workloads to Azure, enhancing scalability and disaster recovery.
• Integrated VOIP, CCTV, and wireless APs for secure communication and monitoring.
• Provided Tier 3 support and proactive diagnostics using PowerShell and batch scripting.
• Collaborated on ITSM workflows using Remedy and Track-It.
• Ensures smooth running of all on-board IT hardware, performing repairs.
• Manages the IT team, as well as trains and develops their knowledge and competencies.
• - Managed enterprise Windows Server environments and VMware virtualization.
• - Deployed Veeam DR solution, ensuring 99.9% business continuity.
• - Optimized AD & Exchange performance through system audits and automation.
• - Delivered high-level troubleshooting and support for enterprise clients.
• Managed the implementation of IT systems to enhance operational efficiency across municipal departments.
• Led cross-functional teams to streamline processes and improve service delivery for residents.
• Reduced system downtime by 35% through proactive monitoring and automated patch deployment.
• Managed 60 + Windows/Linux servers , ensuring 99.9% uptime across critical business applications.
• Migrated 900 + users to Microsoft 365, improving collaboration and reducing licensing costs by 20%.
• Implemented enterprise-wide security policies, cutting unauthorized access incidents by 40% .
• Supervised a team of 4 system administrators , increasing ticket resolution speed by 25% .
• Developed PowerShell scripts that automated WSUS patching, saving 20+ hours per month in manual work.
• Streamlined backup processes, reducing recovery time objectives (RTO) from 4 hours to 45 minutes .
• Consolidated legacy systems, cutting hardware maintenance costs by 30% .
• Managed over 200 customer calls per day

• Managed and prioritized client support requests to ensure efficient desktop engineering services.
• Engaged with clients to thoroughly investigate and address their concerns, both remotely and on-site.
• Configured and updated operating systems and networks, ensuring alignment with user needs.
• Updated senior desktop engineers on hardware and software challenges to streamline troubleshooting processes.
• Conducted training workshops for computer users, focusing on strategies to effectively diagnose and address typical technical challenges.
• Systematically captured and organized technical issue logs to enhance communication and improve response times.
• Monitored user interactions to ensure seamless operation and efficiency of computer systems.
• Architected and established comprehensive system frameworks to support scalable network solutions.
• Coordinated efforts with cross-functional teams to improve overall system performance and functionality.
• Managed over 50 customer calls per day
  

• Conducted thorough analysis of Uniwisp features to identify areas for improvement.
• Diagnosed and resolved hardware and software issues for end-users, ensuring minimal downtime.
• Implemented system upgrades and patches to enhance performance and security compliance.
• Mentored junior technicians on troubleshooting techniques and best practices for customer service.
• Collaborated with IT teams to develop strategies for proactive maintenance of desktop systems.
• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
• Analyzed user feedback to identify trends, driving continuous improvement in support processes.
• Configured hardware, devices, and software to set up work stations for employees.
• Managed over 50 customer calls per day