Evan Eliseo Murugan
Assistant Manager
Durban
Summary
I am an ambitious, motivated and hard working Information Technology Management Graduate. I am analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Strong leader dedicated to streamlining operations to decrease costs and promote organizational efficiency. Successful background matching employees with roles for maximum performance. I am a proactive and hardworking individual focused on continuous operational improvement. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Manager
Board And All
01.2016 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service.
- Installed and configured network printers and other peripheral devices.
- Monitored networks and network devices to resolve technical problems quickly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Evaluated software products to determine compatibility with existing systems.
- Planned and implemented upgrades to system hardware and software.
- Diagnosed and resolved hardware and software issues.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained strong leadership skills by managing projects from start to finish.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Improved customer satisfaction by addressing and resolving complaints promptly
Education
BCom Information Technology Management - Information Technology Management
Mancosa
Durban,South Africa 01.2019 - 12.2021
Skills
Operations Management
Accomplishments
Graduated Cum Laude In BCom Information TEchnology Management.
Set Up Wireless Network at my Company which led to significant increase in workflow and productivity.
Set Up Social Media for my company which brought in more work and potential work.
References
- Reagan Ronald - 084 800 2728(Chatsworth Branch Manager)
- Denzil Manickum - 073 232 7827(Umzinto Branch Manager)
- Deon Manickum - 084 402 5743(Owner)
Timeline
BCom Information Technology Management - Information Technology Management
Mancosa
01.2019 - 12.2021
Assistant Manager
Board And All
01.2016 - Current
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