Evan Van Zyl

• Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
• Receiving Service Support calls
• Successful resolving of calls according to procedures and SLA

• Carried out day-to-day duties accurately and efficiently.
• Receiving customer equipment into Workshop
• Performing callout's to customers
• Computer builds and repairs
• Installation: Hardware & Software

Network equipment (Cabling/Lan/WiFi)

• Building Customer Relations
• Maintaining Service Contract with Business Connexion
• Supervising and guiding junior engineers

• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Handled calls per day to address customer inquiries and concerns.
• Delivered services to customer locations within specific timeframes.
• Used coordination and planning skills to achieve results according to schedule.
• Participated in team-building activities to enhance working relationships.
• Maintained excellent attendance record, consistently arriving to work on time.
• Resolved problems, improved operations and provided exceptional service.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

• Provided network support services for devices such as routers, switches, firewalls and other hardware.
• Provided detailed network diagrams and procedural guidelines.
• Applied tier-isolation best practices to support multi-tier architectures.
• Performed troubleshooting for Cisco.
• Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
• Collaborated with vendors to identify best options for optimizing network performance.
• Updated internal customers regarding open tickets and status of resolutions.
• Troubleshot routers, layer 2 and 3 switches.
• Exceeded SLA standards for response times and problem resolution.

• Oversaw company's entire network and related policies covering use, maintenance and infrastructure.
• Provided network support services for devices such as routers, switch, firewalls and other hardware.
• Maintained, configured network security solutions such as VPNs, Firewalls.
• Maintained LAN/WAN components and connections.
• Maintained Cisco Data Centres.
• Backed up support desk team to handle user problems and technical concerns.
• Maintained and expanded vendor relationships through amicable and beneficial interactions with network carriers and Cisco partners.
• Performed troubleshooting for Cisco environments.
• Monitored network capacity and performance to diagnose and resolve complex network problems.
• Liaised with stakeholders to keep project goals and deadlines on target.
• Provided detailed network diagrams.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Troubleshot complex multi-vendor network service provider issues.
• Collaborated with vendors to identify best options for optimizing network performance.
• Managed, tracked and coordinated problem resolution and escalation processes.
• Exceeded SLA standards for response times and problem resolution.
• Delivered tier-3 support for co-location, customer networks, and ISP services.
• Troubleshot routers, layer 2 and 3 switches, and network firewalls.
• Updated internal customers regarding open tickets and status of resolutions.
• Scheduled infrastructure upgrades and software update rollouts around high traffic times to maintain network availability.
• Collaborated with other network engineers to configure and maintain network supported environments.