Fitness
Evan-Ray Villette
IT Technician
Cape Town
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
IT Technician
Alu-Cab Holdings
05.2022 - Current
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and PO's devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Streamlined ticket resolution process, significantly reducing response times by implementing new troubleshooting protocol.
- Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Tested new software and hardware prior to deployment.
- Monitored system performance to identify potential issues.
- Patched software and installed new versions to eliminate security problems and protect data.
Technical Freelancer
Africa's Technical Solutions
Cape Town
03.2024 - Current
- Streamlined client communication processes, resulting in more efficient project timelines and increased client trust.
- Produced comprehensive analytics reports for clients, highlighting successes and areas for improvement in their digital strategies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
Education
Some College (No Degree) - Cisco Certified Network Associate
College of Cape Town
Cape Town 01.2021 - 12.2021
High School Diploma -
Plumstead High School
Cape Town 01.2015 - 12.2020
Skills
- Data Entry
Excellent Communication
Critical Thinking
Self-Motivated
Teamwork and Collaboration
Adaptability
Time Managment
Certification
Google Professional Workspace Administrator
Interests
Technology
Philosophy
Gaming
Additional Information
In my personal capacity I manage a basic 3 router LAN at my home. This LAN consists of multiple devices connected via wireless as well as ethernet.
Relevant Documentation
https://www.dropbox.com/sh/9shz9gsc30xnyyg/AAC5J0iyHU8Ni-j6DAyRfvtxa?dl=0
Timeline
The Unauthorized Ubiquiti Wireless
07-2024
Technical Freelancer
Africa's Technical Solutions
03.2024 - Current
Google Professional Workspace Administrator
08-2023
IT Technician
Alu-Cab Holdings
05.2022 - Current
Some College (No Degree) - Cisco Certified Network Associate
College of Cape Town
01.2021 - 12.2021
High School Diploma -
Plumstead High School
01.2015 - 12.2020
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