EVAKSHA NAIDOO
Data Analyst
Durban
Summary
A process-driven and technical Business Analyst recognised for improving technological service offerings, reducing costs, and securing profitable opportunities by developing and testing software service delivery strategies aligned to organisational imperatives. Evaksha fulfils the strategy using innovative technologies with detailed roadmaps, fine-tuning systems, and optimising resources using agile methodologies in a project management setting within the retail industry. With the confidence and a result-driven mindset, Evaksha adopts a risk-based approach from both a qualitative and quantitative perspective coupled with progressive knowledge on applying continuous improvement and best practices, and fine-tuning systems and policies to consistently achieve results in volatile markets. She gained in-depth experience in IT support services, technical support and resolving technical queries, project management, software testing, system risk management, User-Acceptance Testing, feasibility research, agile and scrum methodologies, quality assurance, stakeholder and client management, and extensive business analysis. With a Bachelor's Degree in Information Management, Evaksha gained solid technical experience at an operational level, coupled with her customer-centric values, she provided value-driven solutions benefiting clients and business. Paired with her logical and forward thinking; she opts for the judgement-based approach when adapting to different roles. A conscientious leader with highly developed people skills, Evaksha continuously ensures optimal growth for clients, stakeholders, and team members.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
IT Junior Business Analyst
Boxer Head Office
Durban
07.2023 - 10.2023
- Managed tasks within specified time frames, ensuring project milestones were met
- Conducted comprehensive business process analysis to identify areas for improvement
- Developed detailed reports, dashboards, and visualizations to communicate key performance indicators
- Collaborated with cross-functional teams to gather and analyze project requirements
- Led workshops and meetings to elicit, document, and validate business requirements
- Conducted market research and competitor analysis to support strategic decision-making
- Prepared and presented reports to senior management, providing actionable insights for decision-making.
Data Analyst
Boxer Head Office
Durban
06.2022 - 06.2023
- Managed allocated tasks within the required time frame
- Continuously learning and growing knowledge and skill set within the PMO and external
- Conducted training sessions and presentations to support the project implementation plan
- Documented and communicating results of findings for informed decision-making
- Performed user acceptance testing, monitoring performance, change management and supporting handovers
- Assisted with escalation received from the IT Service Desk and in-house users
- Performed data verification and validations to evaluate the data generated according to the requirements
- Extracted data from existing data source and generating department reports by using SQL and MS Excel
- Investigated and resolved finance and store imbalance issue
- Partnered hand in hand with the Finance Department to assist that reports are balanced for financial period cut-off (Using SAP, SQL, in-house Applications)
- Assisted fellow team leaders with testing promotions in the test lab before rolling out to stores.
IT Service Desk Team Leader
Boxer Head Office
Durban
02.2022 - 05.2022
- Attended to and resolved the queries in the Service Desk
- Monitored the call logging system for new Logs
- Logged incidents and assigned new logs
- Performed System Remote user administration
- Managed incident logging through the Service Desk Application and prioritised workload
- Performed first level support for incidents related to in-house applications
- Identified and analysed root cause of issues to assist in resolving the incidents logged
- Supported stores by troubleshooting, diagnosing and resolving issue related to hardware and software
- Liaised with various suppliers on existing calls logged by in-house departments and stores
- Collaborated with in-house end users and stores in closing logged calls
- Assisted team members with escalating queries to relevant departments
- Motivated and Inspired team members Assisted in coaching and helping team members to grow
- Trained team members with the relevant knowledge
- Performed FLT on issues escalated before escalating to the relevant 2nd line support
- Implemented efficiencies to improve productivity
- Assisted fellow team leaders with testing promotions in the test lab before roll-out in stores
- Created and updated Manuals and Reports for Service Desk.
IT Service Desk Regional Controller
Boxer Head Office
Durban
07.2020 - 01.2022
- Attended to and resolved the queries in the Service Desk
- Monitored the call logging system for new Logs
- Performed System Remote user administration
- Performed first level support for incidents related to in-house applications
- Performed first line troubleshooting of incidents reported by stores
- Handled and resolved IT incidents and requests via Telephone, Email and Help Desk Application
- Identified and analysed root cause of issues to assist in resolving the incidents logged
- Supported stores by troubleshooting, diagnosing and resolving issue related to hardware and software
- Assisted Team members with escalating queries to relevant departments.
IT Service Desk Attendant
Boxer Head Office
Durban
12.2019 - 06.2020
- Performed first level support for incidents related to in-house applications
- Performed first line troubleshooting of incidents reported by stores
- Handled and resolved IT incidents and requests via Telephone, Email and Help Desk Application
- Identified and analysed root cause of issues to assist in resolving the incidents logged
- Supported stores by troubleshooting, diagnosing and resolving issue related to hardware and software.
Chocolate Advisor
Lindt Boutique
Durban
11.2018 - 11.2019
- Guiding customers in their chocolate selection process
- Crafting personalized chocolates tailored to customer preferences
- Utilizing POS systems to process transactions efficiently
- Responsible for opening and closing the store
- Engaging in visual merchandising to enhance the store's presentation.
Sales Assistant & Graphic Designer
Postnet
Durban
12.2017 - 06.2018
- Created and produced stickers, posters, and business cards
- Managed the reception and inspection of courier parcels
- Provided support to customers in packaging and registering parcels for both domestic and international delivery
- Tracked the movement of parcels locally and internationally
- Operated a POS system for cash transactions
- Contributed to store opening and closing procedures
- Completed daily administrative tasks efficiently.
Education
Postgrad Diploma in Information Management - undefined
University of South Africa
Durban, South AfricaBachelor of Commerce Degree in Information Management - undefined
Damelin
Durban, South Africa 01.2019 - 04.2021
Diploma in Information Technology - undefined
Damelin
Durban, South Africa 01.2016 - 04.2018
Skills
Agile Methodology
Websites
Leadership Experience
In a short space of 7 months, I was given the Team Leader Position for the Cash & Banking Data Analyst Team, whereby I had managed 12 team members. I was told by my manager that I was one of the first individuals to obtain the team leader position in such a short period, this was a huge achievement for me and given my few months Team Leader experience in the IT Service Desk Team, I was ready to take this on.
Areas Of Expertise
Critical Thinking, Problem-Solving, Teamwork, Communication Skills, Leadership, Attention to detail, Adaptability, Continuous Learning, Risk Management, Client Management, Time Management, Team Leader Skills, Databases, Microsoft Office, SQL, Laserfiche, Microsoft SQL Software, Microsoft Power BI, Adobe, Photoshop, Python, Java Script, C#, C++, HTML, Visual Basic, Smartsheet, Statistical Software, Application Testing, Date Extraction & Interpretation, IT Infrastructure Implementation, Business Process Analysis, Risk Management, API Integration, AWS, Photography, Corel Draw, POS Systems, SAP
Communication Skills
HYUNDAI PINETOWN - MOTUS GROUP, 2018, Supported a team in developing a car customisation app - this app was used by the group to demonstrate their idea. The purpose of the app was to up-sell ad-ons when purchasing a vehicle.
Timeline
IT Junior Business Analyst
Boxer Head Office
07.2023 - 10.2023
Data Analyst
Boxer Head Office
06.2022 - 06.2023
IT Service Desk Team Leader
Boxer Head Office
02.2022 - 05.2022
IT Service Desk Regional Controller
Boxer Head Office
07.2020 - 01.2022
IT Service Desk Attendant
Boxer Head Office
12.2019 - 06.2020
Bachelor of Commerce Degree in Information Management - undefined
Damelin
01.2019 - 04.2021
Chocolate Advisor
Lindt Boutique
11.2018 - 11.2019
Sales Assistant & Graphic Designer
Postnet
12.2017 - 06.2018
Diploma in Information Technology - undefined
Damelin
01.2016 - 04.2018
Postgrad Diploma in Information Management - undefined
University of South Africa
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