EVAH PUSELETSO MOHOMOTJI

• Cancelling failed withdrawals
• FICA verification
• Doing recons for daily withdrawals
• Authorizing money from business accounts
• Updating clients details on BC
• Verifying clients accounts from SA and

Lesotho

• Communicating with clients via sms to send requirements for FICA
• Processing clients withdrawals from BC

backend

• Auditing clients accounts, deposits, bonuses,

transactions and withdrawals

• Proved successful working within tight deadlines and a fast-paced environment.
• Strengthened communication skills through regular interactions with others.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Learned and adapted quickly to new technology and software applications.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Passionate about learning and committed to continual improvement.
• Developed and maintained courteous and effective working relationships.
• Resolved problems, improved operations and provided exceptional service.
• Identified issues, analyzed information and provided solutions to problems.
• Applied effective time management techniques to meet tight deadlines.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.

• FUNCTIONS PERFORMED -
• Manually approving all EFT deposits received into our banking accounts(FNB, standard bank for South African clients and (Ecocash and
• Mpesa) for Lesotho clients
• Updating backend system once withdrawals are paid out
• Monitoring the different gateways to ensure successful deposits and notify the back office for any irregularities
• Working with the copywriting team to update and/or amend promotional terms and conditions and information on the websites
• Assisting clients with any sports betting queries
• Credited bonuses to eligible accounts
• Resetting online account passwords
• Liaising with sports, lotto and horse racing traders to resolve clients queries and settle tickets
• Handling client queries, via email, live chat, whatsapp
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Communicated with clients regarding account services and balances.
• Responded to customer calls and emails to answer questions about products and services.
• Contacted customers to return routine and general calls promptly.
• Sought out extra training opportunities to enhance customer relationship management abilities.
• Adapted to new applications and maintained knowledge of current technologies.
• Facilitated communications through management of inbound and outbound customer calls.
• Addressed customer account discrepancies and concerns.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Tracked customer service cases and updated service software with customer information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Provided primary customer support to internal and external customers.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Handled customer inquiries and suggestions courteously and professionally.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Participated in team meetings and training sessions to stay informed about product updates and changes.

• Laying of bets for customers
• Receiving of cash and recording bets
• Paying customers on winning bets
• Assisting with proper functioning of all equipment and reporting faults to manager timeously
• Responsible for cash in own drawer
• Branch adhoc duties such as clean work station, signing for float, not leaving money outside the till
• Reporting cancelled tickets to supervisor
• Minimizing shortages in your till counter (attendance, cashing up, pass out procedure, leave etc)
• Ensure that all internal protocols are adhered to at all times
• Role entails rotating from pay outs, bet games teller and laying bets
• Responsible for all variances occurring at my till
• Performing any reasonable instruction given by management
• Meeting a minimum performance target of 60% of the highest
• Worked well in a team setting, providing support and guidance.
• Skilled at working independently and collaboratively in a team environment.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Provided professional services and support in a dynamic work environment.
• Gained extensive knowledge in data entry, analysis and reporting.
• Organized and detail-oriented with a strong work ethic.
• Proven ability to develop and implement creative solutions to complex problems.
• Proved successful working within tight deadlines and a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Worked effectively in fast-paced environments.