Evah Sharlotte Tebele

· Build client and stakeholder relationships through regular contact.

· Maintain customer contact and Follow-ups.

· Actively engage in prospecting potential home loan clients by leveraging lead providers (Estate Agents, Bond originators, direct to client) and direct marketing, utilizing needs analysis-based selling techniques. Facilitate the maintenance of existing home loans from other financial institutions to FNB Homeloans Loans or offer tailor-made home finance packages accompanied by exceptional service.

· Educate clients on the product offering by presenting them with the relevant information.

· Identify effective financial solutions, using product knowledge, providing the client with proactive solutions.

· Responsible for providing regular feedback.

· Maintain a daily sales target, upselling, direct selling and customer retentions.

· Assisting with bond cancellations

• Sending Tax certificates for clients
• Sending title deeds

• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Ensure efficiency in terms of answering the telephone, directing calls and ensuring the calls are directed to the correct individuals
• Ensure all communications with clients are professional, resulting in compliments
• Resolve all customer queries efficiently, and within agreed timelines
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Serve as first point of contact to FNB visitors, determine their needs and direct them accordingly
• Manage own development to increase own competencies

• Resolve all customer queries efficiently, and within agreed timelines
• Liaise with the logistics department to ensure timely deliveries
• Provide efficient and effective administration support to ensure accuracy in the functional area
• Supplier Data Management, which include registration of new suppliers of the correct quality, maintain supplier master file and generate reports as and when required
• Comply with governance in terms of legislative and audit requirements
• Set up and maintain filing systems for the business unit to ensure efficient service is provided
• Maintenance of all administrative processes for the departments operational activities
• Provide timeous and accurate Management Information
• Manage own development to increase own competencies
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Creating sales quotes for customers and checking customers' credit histories
• Develop Sales reports
• Check data accuracy in order and invoices

• Installing, administering, and troubleshooting an organization's security solutions.
• Writing security policies and training documents.
• Ensuring network security and protecting against unauthorized access.
• Implementing and maintaining security measures for IT infrastructure systems and data.
• Analyzing security threats and assessing vulnerabilities.

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