Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Eunice Kunene

Johannesburg

Summary

A strong, enthusiastic, goal-oriented, and hard-working professional with the ability to communicate well, meet deadlines earlier, and perform well under pressure. A good team player who is always eager to learn new things, grow, and gain some hands-on work experience. Adept at delivering exceptional customer service while managing complex technical issues. Skilled in Microsoft Office 365 and fostering teamwork, ensuring seamless IT operations and user satisfaction. Committed to enhancing system performance and user experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Junior Helpdesk Support Technician

Arena Holdings (Perm.)
Johannesburg
09.2024 - Current
  • Responding to user queries and issues related to hardware, software, networks, and systems.
  • Diagnosing and resolving technical problems, either remotely or face-to-face.
  • Providing guidance on the use of software applications, operating systems, and devices.
  • Installing, configuring, and maintaining hardware components such as computers, printers, and routers.
  • Setting up new user accounts, workstations, and email systems.
  • Implementing and maintaining security measures, such as firewalls, antivirus software, and encryption protocols.
  • Maintaining accurate records of support requests, issues resolved, and system changes.
  • Creating user manuals and technical documentation for IT procedures and systems.
  • Reporting on system performance, uptime, and any recurring technical issues.
  • Providing training sessions or resources to help users effectively utilize IT Systems and Softwares.
  • Managing relationships with third-party service providers for specialized IT services, or repairs.
  • Assisting in the planning and implementation of IT projects, such as system upgrades.

Junior Helpdesk Support Technician

Arena Holdings (Intern.)
Johannesburg
03.2023 - 08.2024
  • Responded to customer emails, calls and live chat regarding technical malfunctions and issues.
  • Regularly installed the latest ICT antivirus software.
  • Managed installation and configuration of newly developed and secure computer hardware.
  • Attended emergency callouts, consistently recovering computers after system failures.
  • Assisted customers set up new systems, applications and software.
  • Provided clear and concise step-by-step technical support.

Education

Diploma - Information Technology

Vaal University of Technology
Vanderbijlpark
05-2022

Skills

    Technical skills

  • Microsoft Office 365
  • Remote support
  • VPN configuration
  • Desktop support
  • Advanced PC Skills
  • Troubleshooting and diagnostics
  • MFA configuration
  • Active Directory
  • Data capturing
  • Proficiency in Windows and Mac OS

    • Soft skills

  • Problems solving
  • Time management

References

  • Sifiso Dlamini, System Engineer, Arena Holdings, 082-302-7365, Sifiso@arena.africa
  • Thulisile Malunga, Desktop Technician, Arena Holdings, 071-724-0439, malungat@arena.africa

Certification

Cybersecurity fundamentals

Issuer: IBM SkillsBuild, Date of Issue: March 17, 2025

IT Essentials

Issuer: Cisco Networking Academy, Date of issue: October 30, 2018

Timeline

Junior Helpdesk Support Technician

Arena Holdings (Perm.)
09.2024 - Current

Junior Helpdesk Support Technician

Arena Holdings (Intern.)
03.2023 - 08.2024

Diploma - Information Technology

Vaal University of Technology

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Eunice Kunene