Eunice Inguane

• Provide ongoing and professional support to the management team
• Calendar Management
• Submit expense claims
• Travel arrangements
• Presentations and Meeting assistance
• collected and sorted data for inclusion in reports and files.
• Prepared correspondence, reports, and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
• Used scheduling software to delegate resources and manage calendars.
• Obtained signatures for financial documents and internal and external invoices.
• maintained a positive working relationship with fellow staff and management.
• Handled incoming calls and directed callers to the appropriate department or employee.
• Encouraged and improved cross-department internal communication.
• Reserved and managed meeting room availability.

• Scheduling meetings: Room bookings, Set up, and related document preparation
• Meetings: management of virtual meeting/collaboration tools – Teams and Zoom
• Effectively deal with internal queries
• Taking and relaying messages accurately
• Collecting and returning visitors to the reception area
• Continuously build and maintain professional relationships with internal and external clients
• General administration duties
• Order stationery supplies
• Logging of TI & Group Facilities calls
• Receive billing from the supplier, reconcile and submit for payment
• Respond and close client payment queries
• Recon statements
• Facilitate and organize events
• Requisition applications and training
• Ensure clients have access to relevant systems.
• Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
• Processed financial documents, contracts, expense reports, and invoices.
• Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
• Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
• Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

• Liaising with local staff on any unresolved call queries from clients
• Training New and Temp Switchboard / Receptionist
• Managing all switchboard related requests for the company
• Monitoring and managing all staff related calls (e.g., taking detailed messages when recipients are not available)
• Answered calls with a friendly and polite approach to engage callers and deliver exceptional customer service.
• Provided training and coaching to new PBX operators.
• Provided administrative support to area employees by routing mail, ordering supplies, and filing documents.
• Developed and updated the business phone directory to reflect current employees and other changes.
• Recorded messages, suggesting rewording for clarity or conciseness.
• Utilize paging technology within the organization to connect quickly with key people.
• Reported telephone line issues and outages for prompt repairs.
• Accurately transcribed message details and promptly relayed them to appropriate recipients.

• Additional duties for the CRS team (the facility management team)
• Creating and filing documents
• Purchasing stationary on pre-installed system
• Logging maintenance calls.
• Closing work orders.
• Raise purchase orders.
• Request statements.
• Submit invoices and the finance template to the Tsebo Facilities Solutions Finance team.
• Attend to supplier’s queries regarding invoices and payment.
• capturing the leave variation of all Tsebo contractors at Citibank and submitting the forms to HR.
• Assist with resolving onsite issues regarding cleaning, stock purchase and client requests.
• Report outstanding issues.
• Facilitated all outstanding account balances between Citibank and Tsebo Facilities Solutions.

• Reason for leaving: offered a permanent position by Tsebo.
• Scheduled and confirmed appointments.
• Served visitors by greeting, welcoming, and directing them to appropriate personnel.
• Reported suspicious individuals to the supervisor.
• supervised the setup of conference rooms for meetings and office events in common areas.
• Handled conference room scheduling and collaborated with meeting organizers on logistics and catering.
• Greeted customers, answered general questions, and directed them to appropriate locations.
• welcomed visitors entering the establishment to determine the nature and purpose of their visit.

• Taught beginner and intermediate English to adult’s student from around the world, using an online forum and Skype
• Grading their abilities to speak and pronounce words correctly
• Also taught group classes and private classes
• Reason for leaving: Contract ended

Aim: Offers a broad variety of managerial abilities in all significant sectors of business and commerce